Heidi Koopman
Beaverton
Summary
Accomplished project manager and team leader with hands-on experience in managing large project groups that deliver complex and impactful projects supporting operations and event planning. Able to manage high-volume environments and steer large teams and long-term strategic projects by utilizing continuous improvement to achieve corporate objectives. Continuous learner interested in modern project management methods with a focus on event planning efficiency and improving end user experiences.
Core competencies include: Project Management | Client Engagement | Sales Operations | Reporting | Social Media Campaign Management | Event Planning | Customer Service | Process Improvement | Cross Functional Collaboration | Calendar Management
Overview
20
20
years of professional experience
1
1
Certification
Work History
Global Sales Operations Specialist
TEKTRONIX
12.2017 - 12.2023
- Established a track record of successful on-time delivery and cost-effectiveness for various global and regional events.
- Created and implemented standardized processes to enhance the planning efficiency, resulting in improved coordination and streamlined workflows.
- Global Project Manager for eight simultaneous regional events, demonstrating strong leadership and organizational skills.
- Worked with cross functional teams for project delivery.
- Implemented new event tools and programs to improve end user experience.
- Oversaw complex calendaring, efficiently coordinated team meetings, and handled expenses and travel planning with precision.
Sales & Catering Coordinator
EMBASSY SUITES
08.2013 - 12.2017
- Implemented a daily reporting system, providing timely and valuable information to all departments for improved event planning.
- Contributed to the successful execution of events, ensuring a positive experience for clients and attendees.
- Managed successful social media campaigns to bring in additional new guests.
Multiple Customer Service Positions
VARIOUS
01.2004 - 08.2013
- Proven ability to deliver exceptional in-person customer support, ensuring positive customer experiences and satisfaction.
- Experienced in generating reports to track and analyze key metrics, providing valuable insights for decision-making and process improvement.
Education
Undergraduate Studies - Psychology
Eastern Washington University
Cheney, WA06.2007
Project Management Certification - undefined
Oregon State University
Corvallis, OR10.2025
Skills
- Microsoft Office Suite
- Sharepoint
- Mirro Board
- Adobe Creative
- Asana
- Google Workspace
- Project planning and development
- Project scheduling
Certification
- Google Project Management Certification - 2024
- Project Management Professional Certification - 2025
Timeline
Global Sales Operations Specialist
TEKTRONIX
12.2017 - 12.2023
Sales & Catering Coordinator
EMBASSY SUITES
08.2013 - 12.2017
Multiple Customer Service Positions
VARIOUS
01.2004 - 08.2013
Project Management Certification - undefined
Oregon State University
Undergraduate Studies - Psychology
Eastern Washington University
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