Heidi Kovacs
Summary
Productive administrative support worker with organized nature, skill in prioritizing tasks and excellent time management. Willing to take on clerical needs to boost efficiency and team performance in office environments. Proficient in managing physical and digital records.
Overview
9
9
years of professional experience
Work History
Administrative Support
Common Thread
01.2023 - Current
- Enhanced team productivity by providing administrative support to colleagues as needed.
- Contributed to project success by providing administrative support to various teams as needed.
- Boosted team productivity by providing administrative support and managing day-to-day operations.
- Provided reliable administrative support for the production team, enabling efficient task completion.
- Contributed to the successful execution of various projects by providing administrative support and coordinating team efforts.
- Provided administrative support for day-to-day operations, assisting colleagues across various departments as needed.
- Provided administrative support and pitched in to help with special projects whenever needed.
Account Representative Manager
Hatch E-Commerce Fulfillment
10.2023 - 03.2024
- Managed approximately 50+ emails a day.
- Represented 5 high level clients and 3 lower level clients.
- Prioritized 10+ tasks consistently.
- Packaged and shipped 200+ VIP packages for clients.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
- Collaborated with other departments to address customer needs and service requests.
- Supported customer satisfaction through regular follow-up and communication.
Client Relations Specialist Seasonal
Brite Nites
09.2023 - 12.2023
- Managed 30+ incoming messages and phone calls in a day.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
- Logged call information and solutions provided into internal database.
Industrial Sewing Machine Operator
Beehive Clothing
04.2019 - 08.2023
- Mentored 5 underperforming employees.
- Increased efficiency of mentees by at least 30%.
- Maintained 99% quality or higher, and 120% efficiency or higher.
- Exceeded expectations in over 10 products.
- Demonstrated adaptability in adjusting to new product lines or modifications within existing ones–ensuring seamless transitions during changeovers.
- Improved production efficiency by consistently meeting and exceeding daily quotas in sewing operations.
- Enhanced mentee performance by providing personalized guidance and support.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
Assistant Manager
Pizza Pie Cafe
01.2015 - 08.2017
- Supervised 10 employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored team members to enhance professional development and accountability in workplace.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Science - Psychology
University of Utah
Salt Lake City, UT08.2023
Skills
- Administrative and Office Support
- Strong administrative proficiency
- Document Management
- Exceptional communication
- Problem-solving abilities
- Minute Taking
- Training and mentoring
- Customer service support
- Goal-Oriented
- Project Management
- Customer Relationship Management
- Data Entry
Timeline
Account Representative Manager
Hatch E-Commerce Fulfillment
10.2023 - 03.2024
Client Relations Specialist Seasonal
Brite Nites
09.2023 - 12.2023
Administrative Support
Common Thread
01.2023 - Current
Industrial Sewing Machine Operator
Beehive Clothing
04.2019 - 08.2023
Assistant Manager
Pizza Pie Cafe
01.2015 - 08.2017
Bachelor of Science - Psychology
University of Utah
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