Heidi Kubelka-Matzenbacher

Answering the phones, creating invoices, making up file folders and labels, filing, going over client tax returns when clients pick up their taxes, process payments, receipt coding, knowledge of UltraTax Software, Drake 2021 Tax Software, File Cabinet CS, scan documents into client profiles, typing/proofreading client letters, ordering supplies, posting payments into spreadsheets and deposits.

I have acquired receptionist skills, answering call, paging customers and employees. Answering questions about what the dealership offers as for services, multitasking.

My title is also the Reporting Agent/Scan Agent which includes reporting of vehicle sales and submitting rebates. I also process vehicles into rental and taking vehicles out of rental. Also scan deals with a scanner.

Programs: Word, ADP, Excel, OneView Vault.

I worked in the Customer Service Department. Customer service duties: I processed returns/exchanges, cash handling, process GFS orders, ordered items for customers, looked up inventory, ring out customers, process credit card applications., I also got the opportunity to fill in at the baby registry entering in new mom's information and allowing them to start their registry, establishing a fun experience.

I felt very confident in my job to be able to handle different scenarios to the best of my knowledge and resolving customer issues and complaints....

I oversaw front desk operations with being the eye for the hotel, greeted visitors and customers, offered assistance and answered questions to be welcoming and helpful. I assigned rooms and issued keys, took payments, made up welcome bags for the VIP guests... Resolved guest issues with room reservations and any special requests or complaints...

My duties included, check-in/check-out of guests, took proper security measures by checking ID and credit cards to process payments, process cash transactions, assign rooms and issue keys, delivered exceptional customer service by answering questions about the hotel and the services we have, ex... pool, public computers, complimentary breakfast and designated times,, also recommended local attractions, Practice the Hilton Brand, resolved any requests and complaints by the guests, balancing of the cash drawer at the AM/PM, prepare group check-in process by having their rooms and keys issued ahead of time of arrival, answering of the phones, pertaining to future reservations and making new reservations for guests or people who walk-in.

Practice good hotel procedures and policies, and be the face of the hotel when guests arrive.