Epic EHR
Heidi Gagnier
Spokane Valley,WA
Summary
Adept Certified Medical Assistant with a proven track record enhancing patient outcomes through effective education on treatments and meticulous attention to detail. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Providence Health & Services
03.2020 - Current
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Taught patients about medications, procedures, and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed approximately 20 plus patients to exam rooms, fielded questions, and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered on average 30 to 40 telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Certified Medical Assistant
MultiCare Health
08.2019 - 03.2020
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Taught patients about medications, procedures, and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens o for diagnostic evaluation.
Certified Medical Assistant
Advanced Dermatology and Skin Cancer S
04.2019 - 08.2019
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Taught patients about medications, procedures, and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared and administered medications to alleviate patient symptoms.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT04-2028
Certificate - Medical Assisting
Carrington College
Spokane Valley, WA04-2019
Skills
- HIPAA protocols
- Inventory and supply management
- Multitasking and organization
- Electronic health records
- Attention to detail
- Treatment setup
- Sample collection procedures
- Medical records oversight
- Clinical applications
- Patient care
- Infection control
- Medical records management
Certification
- CCMA - Certified Clinical Medical Assistant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Work Preference
Work Type
Full TimeImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offHealthcare benefitsPersonal development programsTimeline
Certified Medical Assistant
Providence Health & Services
03.2020 - Current
Certified Medical Assistant
MultiCare Health
08.2019 - 03.2020
Certified Medical Assistant
Advanced Dermatology and Skin Cancer S
04.2019 - 08.2019
- CCMA - Certified Clinical Medical Assistant
Bachelor of Science - Healthcare Administration
Western Governors University
Certificate - Medical Assisting
Carrington College
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