Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Heidi Labritz

Strategic Account Executive and Digital Transformation Solution Leader
Dana Point,CA

Summary

Heidi is an accomplished and results-driven Account Executive and Digital Transformation leader. Heidi brings 20+ years of proven experience selling and driving digital transformation and data/ai/analytics solutions to sales and marketing, operations, finance, and customer service functions to the Fortune 100 and Mid-market companies. She has extensive experience establishing relationships and bringing cutting edge ideas and solutions to the C-Suite.

Heidi rolls up her sleeves, has been called out as a great mentor, has led large sales and delivery teams. She is passionate about the people and organizations she works for and with.

A persuasive, trustworthy visionary, Heidi is a proven leader and has a long history in implementing solutions that drive profitable growth, and radically transform and improve customer experience.

Overview

23
23
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

<p>Client Service Lead</p>

Slalom Consulting
03.2020 - 11.2020
  • Public Sector / Not-for-Profit client service lead responsible for target accounts of the Commonwealth of Massachusetts, State of Rhode Island, State of New Hampshire and State of Maine
  • Responsible for account targeting and penetration for the Slalom Boston Office
  • Led the response to over a dozen RFPs
  • Slalom Boston Veterans Group Executive Sponsor

Vice President

Hitachi Vantara / Hitachi Consulting
Dallas, TX
02.2013 - 03.2020
  • Delivery Leadership Team executive responsible for a team of 175 people in the United States and India delivering services for one of Hitachi's largest accounts
  • Communications, Media and Entertainment Industry Practice Lead (team of 70)
  • Extensive Network in the Communications, Media and Entertainment Industry at Charter Communications, Comcast, Cox Communications, Wide Open West, Level 3, AT&T
  • Insights and Analytics Practice (BI, Analytics and Big Data) Lead (team of 80)
  • Trusted strategic account executive for one of the largest accounts for Hitachi Consulting
  • Grew Charter from a $0 account to $17MM in annuity revenue over the course of 5 years
  • Grew Xerox from a $0 account to a $3M in annuity revenue in 1 year
  • Responsible for delivery quality and account margins
  • Northeast region geographic lead consisting of 200 people

<p>Sr. Director - Business Applications</p> <p></p>

Boston Red Sox
02.2011 - 02.2013
  • Senior member of the Front Office reporting to CEO, Larry Lucchino
  • Executive responsible for the modernization of IT front office technology platforms and applications
  • Oversaw and hands on lead driving the successful implementation multiple technologies to drive operational efficiency for this esteemed ball club
  • Finance transformation - HostAnalytics for Budgeting and Forecasting, Microsoft Great Plains for Accounting and Finance
  • CRM - Microsoft CRM for fan outreach and off-season Fenway Park venue booking
  • Microstrategy for Operational and Financial business analysis
  • Salesforce.com for The Red Sox Foundation supporting fundraising and event management
  • Custom .net development for scouting and prospect rankings

<p>Senior Manager (2001-2005, 2008-2011)</p> <p></p>

Deloitte Consulting
09.2001 - 09.2011
  • Executive Program Director for the largest Wireless, Cable and Media conglomerate in Canada leading the largest data warehouse project for Deloitte’s North American telecommunications client base. Project team of 140 including significant offshore development and testing resources
  • Developed and implemented a Teradata-based advanced management/operational reporting environment for a Global Communications Company providing customer, channel and product profitability insight
  • Developed and implemented an Oracle-based customer experience framework / profitability solution for a global wireless carrier
  • Developed a customer analytics and insight platform to quickly model and identify key predictors of customer churn for a global wireless carrier
  • Developed a higher education student data warehouse / performance management system that made key student and fiscal performance information readily accessible

<p>Liberty Mutual Insurance</p> <p></p>

Vice President Information Management
06.2005 - 09.2008
  • Responsible for Data Strategy and Information Management organization including conceptualizing, scoping, obtaining executive buy-in, developing, delivering and building a support team for the organization’s enterprise data warehouse
  • Drove the selection, architecture and implementation of a Teradata-based enterprise data warehouse and Microstrategy business intelligence platform and successfully led cross-functional business teams to develop standard metrics and data definitions
  • Reorganized, retooled the Information Management and Regulatory Reporting organizations. Responsible for a staff of 120

<p>Brush Hill Associates</p> <p></p>

CEO and Owner
03.2000 - 06.2001

Acted as the strategic advisor to the CFO of the Executive Office of Health and Human Services for the Commonwealth of Massachusetts focusing on maximizing the value of the federally funded, multi-million dollar Enterprise Data Warehouse initiative. The data warehouse is a key repository for all MassHealth claims data and delivers dashboard-based. Conceptualized and led the implementation of a Legislative Budget Tracking system to provide visibility into the approval process for Health and Human Service appropriations. Responsible for the development of a secretariat-wide financial planning reporting and analytics platform within Cognos and Cognos Planning.

<p>Arthur Andersen Business Consulting</p> <p></p>

Finance Business Solutions
11.1997 - 09.2000

Leader within the Finance Business Solutions practices offering consultation to the Fortune 100 in creating value-added finance organizations. Focused on the design and implementation of advanced performance and cost management solutions including large-scale activity-based cost management, profitability systems, budgeting and planning systems, financial consolidation systems, value-based management and balanced scorecards. Specialized in the Telecommunications industry. 

Education

Bachelor of Science - Accounting / Education

Central Connecticut State University
New Britain, CT
09.1983 - 12.1987

Skills

    Executive Communications

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Certification

Certified Scrum Master

Timeline

Advanced Certified Scrum Master

01-2021

Certified Scrum Product Owner

01-2021

Certified Scrum Master

11-2020

<p>Client Service Lead</p>

Slalom Consulting
03.2020 - 11.2020

Vice President

Hitachi Vantara / Hitachi Consulting
02.2013 - 03.2020

<p>Sr. Director - Business Applications</p> <p></p>

Boston Red Sox
02.2011 - 02.2013

<p>Liberty Mutual Insurance</p> <p></p>

Vice President Information Management
06.2005 - 09.2008

<p>Senior Manager (2001-2005, 2008-2011)</p> <p></p>

Deloitte Consulting
09.2001 - 09.2011

<p>Brush Hill Associates</p> <p></p>

CEO and Owner
03.2000 - 06.2001

<p>Arthur Andersen Business Consulting</p> <p></p>

Finance Business Solutions
11.1997 - 09.2000

Bachelor of Science - Accounting / Education

Central Connecticut State University
09.1983 - 12.1987
Heidi LabritzStrategic Account Executive and Digital Transformation Solution Leader