Hi, I’m
HEIDI LAWTON
Patient Coordinator
BROOKSVILLE,FL
With Positivity, Anything is Possible!
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance. Organized Patient Service Representative with four years of experience. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
10
years of professional experience
1
Language
Work History
AlphaNet
Patient Coordinator
07.2020 - 05.2024
Job overview
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved customer complaints using established follow-up procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Engaged with patients to provide critical information.
- Organized patient records and database to facilitate information storage and retrieval.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Right Step Forward
Office Manager
04.2020 - 05.2024
Job overview
- Assisted with Social Media Predication
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Use Microsoft Office for generating quotes
- Interacting with potential clients via phone & e-mail.
- Managed office operations while scheduling appointments for department managers.
POLLO Tropical
Cashier
02.2020 - 07.2020
Job overview
- Cash handling for front counter and drive through
- Basic cleaning duties
- Have received many compliments from managers about my work ethic and personality.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
Faith Community Church
Sunday school teacher/ childcare
12.2013 - 06.2015
Job overview
- I was an assistant teacher for the 4-6-year class
- Responsible for childcare during miscellaneous church activities
- Assisted with record keeping and documentation.
Education
Southern New Hampshire UniversityHooksett, NH
BBA from Psychology
01.2026
University Overview
- Honor Roll 2021-2024
- 3.9 GPA
Gary Adult CenterTampa, FL
GED
05.2020
Deltona High School
01.1998
Skills
- Time management
- Organizational Skills
- Outgoing personality
- Attention to detail
- Web-based applications
- Patience
- Great Listener
- Microsoft Office
- Excel
- Outlook
- Word
- Appointment Scheduling
- Patient confidentiality
- Attention to Detail
- Multitasking ability
- Customer Service
- Patient Records Management
- Verbal and written communication
- HIPAA Compliance
- Patient Outreach and Follow-Up
- Patient Education
- Data Collection
- Communicating to Patients and Families
- Caring and Empathetic
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Managed caseload of 123 patients each month.
- Achieved 90% by completing calls with accuracy and efficiency.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementFlexible work hoursPersonal development programsTeam Building / Company RetreatsTimeline
Patient Coordinator
AlphaNet
07.2020 - 05.2024
Office Manager
Right Step Forward
04.2020 - 05.2024
Cashier
POLLO Tropical
02.2020 - 07.2020
Sunday school teacher/ childcare
Faith Community Church
12.2013 - 06.2015
Southern New Hampshire University
BBA from Psychology
Gary Adult Center
GED
Deltona High School
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