Heidi Leblanc
Brooklyn
Summary
Trilingual professional fluent in French, English, and Spanish, nearing completion of Graduate Gemologist certification. Holds a diploma in fashion styling with extensive experience in luxury retail and e-commerce. Demonstrated success in high-end client interactions, including sales at Givenchy and studio operations at Ssense, excelling in customer service and logistics. Adaptable and motivated, seeking growth in a dynamic environment that prioritizes autonomy and human connection.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Creative Director
Kaprielian Entreprises
New York
08.2023 - 02.2024
- Company Overview: Jewelry Manufacturer
- Supported the Creative Director in the development of seasonal jewelry collections from concept to production.
- Conducted market research and trend analysis to inform design direction and material sourcing.
- Assisted in the coordination of production schedules, sample development, and vendor communication.
- Managed visual assets, product photography coordination, and social media support for brand visibility.
- Participated in client presentations and internal creative reviews.
- Maintained digital archives and organized design libraries to support efficient workflow.
- Jewelry Manufacturer
Designated Sales Associate
Holt Renfrew Ogilvy
Montreal
08.2022 - 08.2023
- Delivered personalized shopping experiences for VIP and preferred clients.
- Surpassed annual sales goals by 148% through expert product knowledge and client relationship building.
- Monitored inventory levels and visual merchandising, aligning with brand guidelines.
- Advised clients on fashion trends and new luxury collections to increase loyalty and retention.
- Maintained the preferred client database and executed targeted outreach for new arrivals and private events.
Studio Assistant
Ssense
Montreal
04.2022 - 08.2022
- Supported on-set operations for high-volume fashion e-commerce photo shoots.
- Prepared garments, handled designer samples, and managed product flow throughout the studio.
- Ensured timely merchandise tracking and maintained detailed records for inbound and outbound products.
- Assisted stylists with garment prep, model dressing, and visual coordination.
Manager / Head Server
Aztec Super Lounge
Laval
09.2020 - 12.2021
- Managed front-of-house operations, including scheduling, staff supervision, and customer engagement.
- Developed promotional campaigns and social media content to drive foot traffic and event attendance.
- Oversaw club redesign and reopening efforts, improving layout and customer flow.
- Handled conflict resolution, inventory control, and budget tracking while maintaining high service standards.
Waitress
Restaurant Agave
Boucherville
01.2020 - 09.2020
- Provided attentive, personalized dining experiences in a fast-paced environment.
- Upsold menu items effectively to exceed sales targets.
- Collaborated with staff to ensure efficient service and compliance with dietary restrictions.
Education
Graduate Gemologist -
Gemological Institute of America (GIA)
New York, NY12.2025
AEC - Fashion Styling
LaSalle College
Montreal, QC12.2022
International Baccalaureate Diploma Program -
International School of Havana
Havana, Cuba06.2018
Key Skills Competencies
- Luxury Retail Sales & High-End Client Experience
- Multilingual Communication: Fluent in French, English & Spanish
- Trend Forecasting & Buying Insights Based on Sales & Client Feedback
- Strong Organizational Skills & Time Management
- Team Leadership & Staff Development
- Adaptability & Fast Learning in Dynamic, High-Pressure Environments
- Task Prioritization & Operational Efficiency
- Studio & Logistics Support for Luxury E-Commerce
- Gem Identification & Evaluation (Graduate Gemologist - In Progress)
- Achievement-Oriented with Excellent Interpersonal Skills
Accomplishments
- promoted as manager of at Aztec super lounge
- promoted as Designated Sales associate for Givenchy at HoltRenfrew Ogilvy
- Recognized with the Director's roll of honor upon completion of the IBDP
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Professional
Certification
- GIA diamonds & diamonds grading certificate
- GIA colored stones certificate
Timeline
Assistant Creative Director
Kaprielian Entreprises
08.2023 - 02.2024
Designated Sales Associate
Holt Renfrew Ogilvy
08.2022 - 08.2023
Studio Assistant
Ssense
04.2022 - 08.2022
Manager / Head Server
Aztec Super Lounge
09.2020 - 12.2021
Waitress
Restaurant Agave
01.2020 - 09.2020
Graduate Gemologist -
Gemological Institute of America (GIA)
AEC - Fashion Styling
LaSalle College
International Baccalaureate Diploma Program -
International School of Havana
Similar Profiles
Lise ClosellinazLise Closellinaz
Représentante du service clients at ENTREPRISES VALTRISReprésentante du service clients at ENTREPRISES VALTRIS
Loïc Georges Elombat MbedeyLoïc Georges Elombat Mbedey
IT Support Agent at Banque Camerounaise des Petites et Moyennes EntreprisesIT Support Agent at Banque Camerounaise des Petites et Moyennes Entreprises
Steve ParentSteve Parent
Opérateur De Machinerie Lourde at Les entreprises Alfred BoivinOpérateur De Machinerie Lourde at Les entreprises Alfred Boivin
Mohamed SbeiMohamed Sbei
Truck Loader at Amazon LDJ5Truck Loader at Amazon LDJ5
Robin PatrickRobin Patrick
Cashier Level 1 (Per Diem) at Parking Violation BureauCashier Level 1 (Per Diem) at Parking Violation Bureau