Heidi Leung

-Consistently provide VIP concierge service to both Mandarin and English Team to inform of incentives, commissions and ad hoc requests

-Received, reviewed, and responded to product complaints submitted by customers

-De-escalated and resolved customer issues with professionalism and diplomacy

-Assisted execution of Mannafest

-Top sales in CARE retention program

-Answered 50+calls per day to assist cutomers with questions and placing orders

-Utilized MLS, CRM, social media, and email campaigns to generate high conversion leads

-Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

-Presented purchase offers to sellers for consideration.

-Liaised between buyers and sellers to provide positive experiences for both parties.

-Rental property locator

-Provide options where car Buyers and auto dealers mutually win and succeed financially through understanding the ins and outs of credit reporting and the loan underwriting structure.

-Partner closely with product, tech, and design partners to be the voice of the customer in developing and improving bank products and offerings.

-Guide loans from application to funded status.

-Plan and prepare productive sales calls and visits by leveraging data and interest rate packages

-Attend trade shows and events

-Served as primary point of contact for client requests, ensuring timely and accurate delivery of Nielsen-based media analytics and audience data

-Prepare regular performance reports and dashboards using Nielsen tools and Excel/Powerpoint to support strategic decision-making

-Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.

-Assist in preparing and delivering presentations that translate complex metrics into clear, actionable insights

-Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.

-Analyze performance data and prepare detailed variance analysis reports for production budgets

-Partner with content, marketing and distribution teams to align budgeting with business objectives