Heidi Lewis

• I assisted and encouraged individuals living independently in the community with completing Activities of Daily Living (ADL's).
• Developed an interpersonal working relationship with each client.
• Assisted them with social media technology i.e., content creation, household budgeting tools and links to aid them in becoming as self-sufficient as possible.

• W hataburger
• I delivered prompt, friendly and courteous service in all customer interactions and maintained positive, professional and e ective interpersonal working relationships
• Operated the CRM terminal; processed cash & credit card transactions with a 100% rate of accuracy
• Conducted daily inventory of various products to determine metrics for expenditures
• Ensured products were rotated in accordance with the
• FIFO method of inventory management
• Adhered to food and safety procedures to ensure proper sanitation and cleanliness standards.

• Provided a friendly, fast and proactively helpful customer service experience
• I performed essential duties in many di erent areas within the restaurant, including the cash register area, grill, dressing station, fry station, lobby and morning preparation areas
• Operated the CRM terminal; processed cash and credit card transactions with a 100% rate of accuracy
• Conducted daily inventory of various products to determine metrics for expenditures
• Ensured products were rotated in accordance with the
• FIFO method of inventory management
• Adhered to food and safety procedures to ensure proper sanitation and cleanliness standards.

• Business
• Banking Solutions
• ACCOUNTS RECEIVABLE
• The Hyatt Shared Services Center
• I processed and recorded transactions in the
• CRM system
• Developed strong interpersonal working relationships with the Hotel Accounting o ce sta
• Handled an average of 100 collection calls each day
• Directed questions regarding folio management to the proper hotel accounting contact
• Prepared various weekly reports regarding payments and account statuses for 5 hotels
• Conducted weekly conference calls with each hotel to discuss payments and account statuses
• Performed routine skip traces
• Obtained information from other departments to ensure records were accurate and complete
• Responded to various customer collections inquiries via written correspondence and electronic form
• Ensured detailed documentation was recorded in the CRM system
• Negotiated payment plans when applicable
• Adhered to the Fair Debt and
• Collection Practices Act
• Accounts Payable

• I was responsible for all accounts payable administrative functions
• Processing Invoices, matching purchase orders (PO's) and obtaining authorizations
• Issued payments via checks or wire transfers
• Monitored the processing of
• Travel & Entertainment reimbursement expenditures including veri cation of receipts and coding
• Collaborated with Six Sigma to build process improvement into day to day operations
• Managed the yearly 1099 reporting process for all
• Hertz vendors, including the board of directors
• Utilized Verisign Domain Registery Services, a third party remote authentication system to access the XIGN web portal for the PO ip invoicing process
• Troubleshooted system le failures, i.e located and removed wildcards for le re-processing
• Performed 7 Accounts Payable reconciliations and processed various journal entries in the FMS journal entry system.

• I was responsible for managing the preparation of billing statements and invoices created in the
• GAR Global Accounts Receivable system for all clients, i.e Intel Corporation Ensured maintenance of client records related for invoicing and bill payment
• Reviewed work of billing sta to ensure accuracy and that inconsistencies were resolved as needed
• Assisted with the location of hard to reach clients
• Dra ed and distributed weekly reports of billing metrics
• Provided customer support to individuals with disputes and inquiries concerning invoices or the billing process
• Worked closely with the interim auditors to perform control measure testing in accordance with SOX (Sarbane's Oxley Reporting)
• Reconciled 4 Commercial Billing receivable accounts and processed various journal entries in the FMS journal entry system
• Commercial

• I handled the monthly billing process for all commercial billing accounts and worked a number of detailed revenue based reports
• Utilized the data to create various accounting schedules
• Reconciled 5 commercial billing general ledger accounts and processed various journal entries in the FMS journal entry system
• Maintained current business records, received and responded to customer inquiries regarding sensitive accounts
• Researched and resolved billing discrepancies
• Assisted the IT department with Disaster Recovery planning and performed routine so ware audits
• Kept detailed records of every so ware license for approximately 50 work stations within the Commercial Billing

• Subrogation
• I reviewed and processed rental car accident claims for Subrogation Collaborated with clients and pursued Subrogation from appropriate parties who were legally responsible for damages
• Collected loss of use reimbursements
• Used the Hertz Claims Management system to actively engage in the Subrogation process
• Conducted approximately 50 inbound/outbound calls per day
• Worked with insurance companies to address any billing issues
• Rental Extensions
• Agent

• I handled calls from customers answering inquiries and addressing any concerns they had regarding rental extensions and return location drop-o changes
• Determined the most cost e cient route for each customer
• Conducted approximately 100 inbound calls per day
• Listened to customer needs or issues and provided helpful solutions to their problems.

I processed and recorded transactions in the CRM system. Developed strong interpersonal working
relationships with the Hotel Accounting office staff. Handled an average of 100 collection calls each day.
Directed questions regarding folio management to the proper hotel accounting contact. Prepared various
weekly reports regarding payments and account statuses for 5 hotels. Conducted weekly conference
calls with each hotel to discuss payments and account statuses. Performed routine skip traces. Obtained
information from other departments to ensure records were accurate and complete. Responded to
various customer collections inquiries via written correspondence and electronic form. Ensured detailed
documentation was recorded in the CRM system. Negotiated payment plans when applicable. Adhered to the Fair Debt and Collection Practices Act.