Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heidi Ligons

Baytown,TX

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Legacy. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Driven Pharmacy Technician 20+ years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
01.2005 - Current
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Developed and implemented improvements to pharmacy organization system.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Managed opening and closing duties for pharmacy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Resolved third-party billing, computer system and customer service issues.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Entered and processed patients' prescriptions into internal system.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved problems, improved operations and provided exceptional service.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.

Pharmacy Technician

Eckerd Pharmacy
05.1997 - 01.2005
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Developed and implemented improvements to pharmacy organization system.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Managed opening and closing duties for pharmacy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Counted, measured and compounded medications following standard procedures.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Resolved third-party billing, computer system and customer service issues.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Education

High School Diploma -

Lee High School
Baytown, TX
05.1997

Skills

  • Mathematical Aptitude
  • Inventory Tracking
  • Pharmacy Management Software
  • Interpreting and Processing Medication Orders
  • Labeling Accuracy
  • Insurance Verification
  • Patient Profile Setup
  • Medication Documentation
  • Medication Dispensing
  • Prescription Refill Fulfillment
  • Pharmacy Law Compliance
  • Confidentiality Practices
  • Prescription Filling
  • Workflow Optimization
  • Drug Classification Knowledge
  • Medicare and Medicaid process
  • Equipment Cleaning and Maintenance
  • Medication Storage and Labeling
  • Prescription Interpretation
  • Updating medication histories
  • Prioritization and Organization
  • Drug Inventory Control
  • Data Entry
  • Prescription Order Verification
  • Customer Service
  • Payment Processing
  • Answering customer questions
  • Certified Pharmacy Technician (CPhT)
  • Patient confidentiality
  • Staff Leadership
  • Medical Insurance Claims Processing
  • Pharmacy Ethics
  • Customer Identification Checks
  • Medication Storage Procedures
  • Medication labels
  • Staff Development
  • Drug Inventory Management
  • Employee Training
  • Certified Pharmacy Technician
  • HIPAA Compliance
  • Pharmacy Software Proficiency
  • Resolving Complaints
  • Insurance processing
  • Attention to Detail
  • Confidentiality and HIPAA
  • Drug safety
  • Insurance Claim Processing Software
  • Item Pricing
  • Team Collaboration
  • Pharmacology knowledge
  • Relationship Building
  • Secure storage of medications
  • Drug Monitoring
  • New Hire Onboarding
  • Prescription Pricing
  • Dispensing Medications
  • Regulatory Compliance
  • Wholesale Ordering
  • Manual and automated medication dispensing
  • Stocking shelves
  • Team Coordination
  • Supply Restocking
  • Safe Chemical Handling
  • Prescription Filling and Labeling
  • Creative Thinking
  • Cash Register Operations

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Pharmacy Technician

CVS Pharmacy
01.2005 - Current

Pharmacy Technician

Eckerd Pharmacy
05.1997 - 01.2005

High School Diploma -

Lee High School

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Heidi Ligons