Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Heidi Lloyd

Heidi Lloyd

Chelsea,AL

Summary

A skilled professional that is passionate about enhancing beauty and wellness through comprehensive skincare routines and procedures. Known for productive and efficient task completion with a focus on client satisfaction. Skilled in facial treatments, skin analysis, and product recommendation to address diverse skin concerns. Excels in communication, empathy, and time management to provide exceptional customer service and foster lasting relationships.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Internship Student

Azia Medical Spa
Chelsea, AL
10.2024 - Current
  • Set up patient rooms and sterilized equipment.
  • Reviewed patient charts prior to administering treatments or procedures.
  • Learned new techniques and complete chemical peel processes.
  • Built positive client relationships and guided clients through treatments.
  • Educated clients on skin care procedures and products.
  • Ensured that work areas were properly sanitized before and after each treatment session.
  • Provided post-treatment instructions to ensure optimal results from treatments.
  • Worked collaboratively with other members of healthcare team to provide comprehensive care for patients.
  • Performed waxing services on clients including eyebrows, lip, chin, and full face.
  • Offered lash application, warm stone massage and brow and eyelash tinting services.
  • Used peels and masks to improve appearance of client skin, customizing approaches based on client age and budget.
  • Designed customized facial and body treatments meeting individual client needs.
  • Completed procedures to remove pore blockages and unsightly blackheads.
  • Developed a thorough understanding of available services by participating in training sessions.

Store Manager

Home Depot
Birmingham , Alabama
05.2005 - 10.2019
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Recruited, trained and supervised new employees.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Planned special promotions or discounts based on market trends.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Developed strategies to maximize sales and profitability.
  • Ensured compliance with safety regulations and company policies.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.

Education

Licensed - Esthetician

Aveda Institute
Birmingham, AL
02-2025

High School Diploma -

Walker High Scool
Jasper, AL
05-2003

Some College (No Degree) - Psychology

Bevill State Community College
Sumiton, AL

Skills

  • Personnel development
  • Outstanding client care
  • Superior attention to detail
  • Infection control
  • Retail sales
  • Skin Analysis
  • Facials, Chemical Peels, microdermabrasion
  • Aqua Boost ( hydro dermabrasion)
  • Client Consultation

Certification

  • Impact Melanoma- The Skinny on Skin Care Advocate Certification- October 2024
  • Barbicide Certification- May 2024
  • Dermaplane Certification- September 2024

References

References available upon request.

Timeline

Internship Student

Azia Medical Spa
10.2024 - Current

Store Manager

Home Depot
05.2005 - 10.2019

Licensed - Esthetician

Aveda Institute

High School Diploma -

Walker High Scool

Some College (No Degree) - Psychology

Bevill State Community College

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Heidi Lloyd