Heidi Lopez
Clovis,NM
Summary
Responsive team leader with strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
20
20
years of professional experience
Work History
Caregiver
Veterans Administration
Clovis, NM
04.2004 - Current
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Supported bathing, dressing and personal care needs.
- Laundered clothing and bedding to prevent infection.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Store Manager
Journeys Shoes
Santa Fe, NM
06.2006 - 02.2008
- Managed daily operations of the store, including opening and closing procedures.
- Developed strategies for increasing sales and improving customer service.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Created weekly schedules for store employees according to labor laws and budget constraints.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Education
Some College (No Degree) - General
Clovis Community College
Clovis, NMSkills
- Staff Management
- Customer Service
- Team Training
- Cash Management
- Complaint Resolution
Timeline
Store Manager
Journeys Shoes
06.2006 - 02.2008
Caregiver
Veterans Administration
04.2004 - Current
Some College (No Degree) - General
Clovis Community College
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