Heidi Loya
Grass Valley,CA
Summary
Dedicated Server experienced in delivering attentive guest service in fast-paced restaurant and catering environments. Achieved high customer satisfaction through effective table service, menu knowledge, and seamless upselling. Contributed to event success by preparing and presenting food, setting up dining areas with precision, and ensuring cleanliness in all service areas.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Cater Waiter
Emily's Catering
08.2025 - 06.2026
- Prepared and presented food for catered events, ensuring quality and timely service.
- Set up tables, linens, chairs, and decor to support smooth event service.
- Organized catering supplies and ingredients, maintaining readiness for seamless event execution.
- Responded quickly to guest requests to maintain a positive event experience.
- Maintained a clean kitchen and service areas throughout setup, service, and breakdown.
Server
Tofanellies
01.2012 - 01.2019
- Delivered attentive table service during breakfast, lunch, and dinner in a busy restaurant.
- Guided guest choices by explaining daily specials, menu items, and drink pairings.
- Processed POS and cash transactions accurately, ensuring swift and friendly service for guests.
- Sanitized and reset tables to ensure a clean and inviting dining environment for guests.
- Restocked service stations and supplies to facilitate uninterrupted front-of-house shifts.
Manager/Head Server
The Owl Grill and Saloon
Grass Valley, CA
01.2011 - 01.2013
- Directed daily restaurant operations to maintain efficient front-of-house service.
- Created staff schedules aligning with business needs to ensure adequate coverage during peak shifts.
- Addressed guest concerns professionally, enhancing satisfaction and encouraging repeat business.
- Trained and supported staff in service standards to uphold consistent quality in guest experiences.
Manager/Head Server
Villa Venezia
Grass Valley
01.2003 - 01.2011
- Managed inventory and ordered food, beverages, and supplies.
- Supported smooth restaurant operations by coordinating staff during busy service periods.
- Strengthened team communication to help maintain consistent dining experiences.
- Scheduling of FOH employees.
- Reviewed reservations, seating plans, and special guest requests.
Server
Kirby's Creekside
01.1998 - 01.2003
- Cultivated lasting guest relationships through attentive, personalized experience.
- Guided guests in meal selection by providing detailed menu and allergy information.
- Supported team by helping with bussing, drink refills, and food delivery.
- Maintained steady service during busy shifts by proactively adapting to front-of-house needs.
Busser, Hostess, Server
Trolley Junction
01.1993 - 01.1998
- Supported front-of-house operations by coordinating bussing, hosting, and serving tasks to ensure smooth workflow.
- Assisted servers and responded to guest needs during busy meal periods.
- Cleared and reset tables promptly after each guest's departure to maintain a clean dining area.
- Assisted servers by promptly addressing guest needs during peak meal periods, enhancing overall service quality.
- Gained foundational experience in restaurant operations through direct hands-on customer service and dining support.
Skills
- Event setup
- Table service
- Customer service
- POS systems
- Cash handling
- Menu knowledge
- Food handling
- Dining area maintenance
- Restaurant operations
- Guest relations
Personal Information
Title: Server
Certification
ServSafe food handler certificate
ServSafe alcohol handler certificate
Timeline
Cater Waiter
Emily's Catering
08.2025 - 06.2026
Server
Tofanellies
01.2012 - 01.2019
Manager/Head Server
The Owl Grill and Saloon
01.2011 - 01.2013
Manager/Head Server
Villa Venezia
01.2003 - 01.2011
Server
Kirby's Creekside
01.1998 - 01.2003
Busser, Hostess, Server
Trolley Junction
01.1993 - 01.1998