Overview
Work History
Skills
Timeline
Generic
Heidi Lusk

Heidi Lusk

Overview

33
33
years of professional experience

Work History

Realtor

Michael Saunders & Company
04.2024

Realtor

Michael Saunders & Company
Sarasota, FL
05.2021 - Current
  • Rookie of the Year 2021
  • Presidents Club 2022
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Communicated with clients to understand property needs and preferences.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Advised clients on market conditions and property value for informed decision-making.

Realtor

with Urban Nest Realty
04.2020 - 02.2021
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Advised and informed prospective clients on current market activities and conditions.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Compared recently sold area properties to determine competitive market prices.
  • Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Wrote contracts to outline sales and purchases of properties.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Negotiated, facilitated, and managed real estate transactions.
  • Presented purchase offers to sellers for consideration.

New Homes Sales Agent

Woodside Homes
Las Vegas, NV
06.2017 - 04.2020
  • 2018 -2019 Presidents Club- Sales Excellence
  • $50 million in Sales from June 2017-March 2020
  • Turned around a struggling community in less than 6 months in Cadence-Henderson NV.
    Upon my arrival this community had not had a sale in 6 months. My success motivated
    the Builder to buy more land in the community for the same product
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Developed new business and managed new and existing clients.
  • Prepared and presented contracts and other legal documents to clients.
  • Reviewed and executed confidential documents, contracts and disclosures.

New Home Sales Consultant

Summit Homes
Las Vegas, NV
11.2015 - 05.2016
  • Closed 6.5 Million in new home sales in 2016 (Jan - June)
  • Consulted with Division President, VP of Sales and Marketing on new floor plan design for a new higher end product
  • Sold every available lot in new semi-custom development within 2 weeks of grand opening.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Developed new business and managed new and existing clients.
  • Coordinated appointments to show marketed properties.
  • Informed home buyer of sales, construction and warranty processes.
  • Communicated with clients to understand property needs and preferences.
  • Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Negotiated, facilitated, and managed real estate transactions.

New Home Sales Counselor

Wilshire Homes-MHI Inc
Austin, TX
11.2012 - 04.2015
  • Closed $10.5 Million in new home sales in 2014, closed $5.6 Million in 2013
  • Sales Counselor of the Month 10 months out of the year in 2014, 6 months in 2013
  • Worked directly with Project Manager, Division President and Architect to create customized options for buyers
  • Led buyer frame walks to review structural , electrical and plumbing options
  • Led buyer home intro prior to closing,explained the function of the home and it’s systems, reviewed warranty policies and procedures
  • Re-walked if necessary after cny cosmetic touch ups had been made
  • Responsible for coordinating with construction to review all buyer selected options
  • Weekly buyer updates on home and loan progress, coordinate design center appointment
  • Greet and qualify visitors
  • Educate customers on LEED for homes and builder quality
  • Demonstrate models/homes/homesites
  • Overcome sales objections; close for the sale
  • Document the transaction
  • Track progress of loan, options and construction
  • Respond to customer requests for information
  • Document any cancellations
  • Maintenance of all lot files/sales files
  • Monitor models and sales office for appropriate disclosures, supplies, repairs, etc
  • Conduct all business in a professional and ethical manner to serve potential buyers and increase the goodwill and profit of the company

Realtor

Realtor Zip Realty, Inc
Austin, TX
09.2012 - 11.2012
  • Negotiated, facilitated, and managed real estate transactions.
  • Advised clients on market conditions and property value for informed decision-making.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
  • Presented purchase offers to sellers for consideration.

AT&T Retail Sales Consultant

AT&T Store
Morgan City, LA
11.2010 - 08.2011
  • Responsible for meeting all areas of sales quota goals each month
  • Developed new business accounts
  • Resolve customer issues with equipment failure and billing
  • Cross sell AT&T products and services by focusing on the value of the AT&T Advantages
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Increased sales and customer satisfaction through personalized servicing.
  • Assisted customers with product selection based on individual needs and preferences.
  • Oversaw deposits, processed financial transactions and maintained inventory.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Managed cash register after end of shift to balance and record accurate transactions.

Real Estate agent

Realtor ZipRealty, Inc
Las Vegas, NV
12.2008 - 03.2010
  • Communicated with clients to understand property needs and preferences.
  • Coordinated appointments to show marketed properties.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Utilized Zip Realty's state of the art client communication platform to develop customer relationships and find appropriate properties.
  • Advised clients on market conditions and property value for informed decision-making.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.

Standardized Patient

Tulane Medical University
New Orleans, LA
02.2007 - 06.2008
  • Trained medical students how to perform various physical exams
  • Learned various “cases” portraying patient disease state and grading the medical student on their performance
  • Worked directly with the Dean of medicine presenting cases in front of groups of doctors and interns.

Estee’ Lauder Cosmetics Manager

Macy’s
Manhattan Beach, CA
08.2006 - 02.2007
  • Responsible for setting and achieving Estee’ Lauder/Macy’s sales goals
  • Hired, trained and managed a team of 8 beauty advisers
  • Prepared weekly reports for Estee’ Lauder and Macy’s
  • Adjusted inventory weekly, setup displays, organized stock supply to increase efficiency
  • Led my team to over 1 million dollars in sales.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed and motivated employees to be productive and engaged in work.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Created employee schedules to align coverage with forecasted demands.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Dermatologist

Pharmaceutical Sales, Aqua Pharmaceuticals
Los Angeles, CA
11.2005 - 05.2006
  • Called on, representing Monodox and Cordran
  • Responsible for all dermatologists in Los Angeles county and Orange county
  • Top 3 in sales nationally.

Front Office Coordinator

Harold J Kaplan F.A.C.S
Torrance, CA
09.2003 - 11.2005
  • Maintained functions of AAAHC plastic surgery office and on-site O.R Including patient charts and correspondence
  • Answered multi line phones, scheduled appointments, coordinated doctors schedule
  • Answered patient questions regarding cosmetic procedures and payment options
  • Responsible for patient follow up
  • Assisted in planning and coordination of biannual seminars
  • Maintained inventory of 30+cosmeceutical products
  • Coordinated Aestheticians schedules and training.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Salon Owner

Hair by Heidi
Lafayette, LA
03.2001 - 09.2003
  • Owned and operated Full Service Salon a salon
  • Oversaw daily salon operations and performed general salon tasks.
  • Maintained daily, monthly, and quarterly records of costs and revenue.
  • Interacted well with customers to build connections and nurture relationships.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Resolved guest complaints about service or style.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Organized sales area and work station to showcase products and boost sales.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Trained new cosmetologists on makeup and skincare products and techniques.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Maintained regular client list and successfully handled walk-in customers.

Commercial Insurance Agent

Williams Insurance Agency, Inc
Lafayette, LA
02.1998 - 03.2001
  • Sold Property & Casualty and Life & Health Insurance
  • Developed a million dollar book of business from scratch
  • Won numerous awards and trips for outstanding performance and sales.

Yellow Page Advertising Sales, TransWestern Publishing
Lafayette, LA
09.1996 - 01.1998
  • Sold Yellow Page Advertising to local business
  • Combination of cold calls and revenue accounts
  • Responsible for growing revenue accounts by 25% using the ROI technique and market research
  • Designed ads including art work.

Cosmetologist

LaFamille Family Salon
Lafayette, LA
01.1991 - 08.1996
  • Provided all salon services at clients request
  • Make up artist
  • Aesthetician
  • Learned salon coordinator position and filled in when needed, answering phones scheduling appointments, data entry, inventory control, nightly bank deposits.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients on proper skin care techniques and ideal products suitable to needs.
  • Applied makeup to clients for special occasions to meet requirements.
  • Performed eyebrow shaping and Brazilian waxing to provide symmetry and remove unwanted hair.
  • Applied eyelash extensions to enhance clients' eyes and create impact.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Demonstrated thorough knowledge of all salon products and services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Skills

  • SKILLS PROFILE
  • Proven track record of successful sales ability
  • Outstanding Team building, team leader and training skills
  • Detail oriented, excellent communication and organizational skills, proficient multi-tasker
  • Customer focused sales approach building client loyalty through outstanding customer service
  • And personal rapport
  • Creative, focused, professional able to think “outside the box” to achieve goals

Timeline

Realtor

Michael Saunders & Company
04.2024

Realtor

Michael Saunders & Company
05.2021 - Current

Realtor

with Urban Nest Realty
04.2020 - 02.2021

New Homes Sales Agent

Woodside Homes
06.2017 - 04.2020

New Home Sales Consultant

Summit Homes
11.2015 - 05.2016

New Home Sales Counselor

Wilshire Homes-MHI Inc
11.2012 - 04.2015

Realtor

Realtor Zip Realty, Inc
09.2012 - 11.2012

AT&T Retail Sales Consultant

AT&T Store
11.2010 - 08.2011

Real Estate agent

Realtor ZipRealty, Inc
12.2008 - 03.2010

Standardized Patient

Tulane Medical University
02.2007 - 06.2008

Estee’ Lauder Cosmetics Manager

Macy’s
08.2006 - 02.2007

Dermatologist

Pharmaceutical Sales, Aqua Pharmaceuticals
11.2005 - 05.2006

Front Office Coordinator

Harold J Kaplan F.A.C.S
09.2003 - 11.2005

Salon Owner

Hair by Heidi
03.2001 - 09.2003

Commercial Insurance Agent

Williams Insurance Agency, Inc
02.1998 - 03.2001

Yellow Page Advertising Sales, TransWestern Publishing
09.1996 - 01.1998

Cosmetologist

LaFamille Family Salon
01.1991 - 08.1996

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Heidi Lusk