HEIDI LUTMAN
Round Rock,TX
Summary
Highly motivated and committed Medical Assistant with 14 years of proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
13
13
years of professional experience
Work History
Instructor
Vandaley
Round Rock, TX
05.2022 - Current
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Used learning assessments to regularly monitor student understanding of class concepts and materials.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Assisted students in retaining lecture information with creation of guides and course materials.
- Optimized learning plans based on student performance and feedback.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Enhanced student comprehension and shortened learning process through new teaching methods.
- Oversaw curriculum development and implementation in alignment with best practices.
- Increased student participation via engaging lectures and assignments.
- Reviewed class and student records to identify improvement opportunities.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration and best practices.
- Improved student performance by defining clear goals and communicating performance metrics.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
Medical assistant
Primer Family Physicians
Austin, TX
09.2019 - Current
- Float MA responsible for knowing all 26 providers and their preferences for patient care
- Administer injections
- Phlebotomy
- Vital signs
- Patient charting
- Administer medications
- Keeping clinic stocked with supplies
- Inventory and ordering supplies for clinic
- Ekg
- Speaking with insurances
- Assist in procedures
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Obtained client medical history, medication information, symptoms and allergies.
- Ordered and prepared reagents and supplies.
- Obtained all prescribed laboratory testing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Verified appropriate lab couriers picked up collected lab specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Taught patients about medications, procedures and care plan instructions.
- Tested and recorded blood glucose levels.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtaining Prior Authorizations from insurance companies, and writing appeal letters if they were denied.
- Completing all paperwork necessary for Patient assistance programs
- Diabetic device education and application.
- Able to order many different types of DME from several different programs.
- Chart review for quality control and compliance for our more complex patients.
- New hire trainer
Ophthalmology technician
Austin Retina
Austin, TX
06.2018 - 10.2019
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Assisted physician with laser procedures for vision corrective actions.
- Measured and recorded visual acuity and color vision testing.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Called patients to inquire about post-operative status or recovery.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Identified issues during preliminary exam and addressed concerns with physician.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
Mental Health Technician
New Life Childrens facility
Canyon Lake, TX
11.2017 - 11.2018
- Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
Mental Health Technician
Timber ridge Benton AR
Benton, AR
06.2017 - 10.2017
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Charted on each patient daily.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Treated clients and families with respect and dignity.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Ophthalmology technician
Retina Associates
Little Rock, AR
08.2016 - 05.2017
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Assisted physician with laser procedures for vision corrective actions.
- Measured and recorded visual acuity and color vision testing.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Identified issues during preliminary exam and addressed concerns with physician.
- Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
- Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
- Called patients to inquire about post-operative status or recovery.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Patient Care Technician
University of Arkansas at Medical Sciences
Little Rock, AR
03.2014 - 03.2016
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
- Collected and transported specimens to prepare for lab testing.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Assembled admissions pages and added new pages to patients' charts.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained best-in-class standards for individualized care in 26-bed unit by continuously checking in with patients and families and quickly providing care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Emergency Room Technician
Baptist Medical Center
Little Rock, AR
10.2009 - 01.2014
- Assisted with resuscitation, CPR and emergency airway procedures.
- Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
- Assisted doctors with examinations of patients by taking vital signs and drawing blood.
- Administered first aid treatment and life support to care for sick or injured individuals.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Administered basic wound care, insertion of Foley catheters and nasogastric tubes.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Utilized hospital beds and wheelchairs to transport patients throughout hospital.
- Assessed extent and nature of injury or illness to prioritize and establish medical procedures.
- Liaised between nurses, physicians, patients and visitors.
- Quickly responded to codes and cardiac monitor alarms.
- Used Epic to maintain records of patient care, condition and progress and reported and discussed observations with supervisor.
- Safely transported patients by wheelchair, stretcher or bed to other units.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
- Applied orthopedic devices like traction and OCL splints.
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
- Inserted peripheral IVs and administered non-medication IV fluids.
- Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Facilitated transfer of patients throughout medical facility and between departments.
- Prepared, processed, labeled and stored patient specimens and samples using standard techniques and equipment.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Assisted with safe transfusions by conducting tests and completing blood counts.
- Maintained sufficient inventory of laboratory supplies for daily operations.
- Conferred with patient to obtain information for laboratory records, explain procedures, allay fears and elicit cooperation.
- Followed proper guidelines for safe handling of blood, body fluids and hazardous chemicals.
- Drew blood through venous incision or puncture to obtain sample for analysis and diagnosis.
- Performed laboratory testing and operated automated equipment within limits.
- Participated in continuing education and learning experiences to enhance and maintain current knowledge and skills.
- Liaised with medical staff and assisted physicians with procedures and exams.
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
- Conducted CBC, BMP, Troponin, urine analysis test, and pregnancy tests regularly.
Education
Associate of Science - General Education
Pulaski Technical College
North Little Rock, AR08.2011
High School Diploma - undefined
Bryant High School
2007
Associate of Science - Nursing
Skills
- CPR/First Aid certified
- Patient-focused care
- Companionship and emotional support
- Cleaning and Organizing
- Routine Laboratory Testing
- Diagnostic Testing
- Efficient and reliable team player
- Multi-Line Telephone System Operation
- Updating Medical Records
- Coordinating Drug Refills
- EMR Systems
- HIPAA Compliance
Timeline
Instructor
Vandaley
05.2022 - Current
Medical assistant
Primer Family Physicians
09.2019 - Current
Ophthalmology technician
Austin Retina
06.2018 - 10.2019
Mental Health Technician
New Life Childrens facility
11.2017 - 11.2018
Mental Health Technician
Timber ridge Benton AR
06.2017 - 10.2017
Ophthalmology technician
Retina Associates
08.2016 - 05.2017
Patient Care Technician
University of Arkansas at Medical Sciences
03.2014 - 03.2016
Emergency Room Technician
Baptist Medical Center
10.2009 - 01.2014
Associate of Science - General Education
Pulaski Technical College
High School Diploma - undefined
Bryant High School
Associate of Science - Nursing
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