Heidi MacKenzie
Atco,NJ
Summary
Emergency Medical Technician at Virtua Medical Transport, excelling in compassionate patient care and ensuring safe, efficient patient transfers. Committed to maintaining safety protocols while delivering exceptional service in high-pressure environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2026
2026
years of professional experience
Work History
Emergency Medical Technician
Virtua Medical Group
07.2024 - Current
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Handled patient transfers from one medical facility to another.
- Followed all safety protocols and took necessary precautions while providing care.
- Delivered emotional support to patients and families.
Lead Customer Service Associate
Wawa
2018 - 2023
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Health Sciences
Philadelphia University
Philadelphia, PAEmergency Medical Technician -
Virtua EMT Academy
Berlin, NJ04.2024
High School Diploma -
Hammonton High School
Hammonton, NJSkills
- Safe operation of emergency vehicles and equipment
- Vital signs monitoring
- CPR and first aid
- Compassion, empathy, and patience
- Problem-solving, multitasking, and organization
- Accurate and detailed documentation
- Clear communication and team collaboration
- Adaptable and effective in high intensity situations
Timeline
Emergency Medical Technician
Virtua Medical Group
07.2024 - Current
Emergency Medical Technician -
Virtua EMT Academy
Lead Customer Service Associate
Wawa
2018 - 2023
Health Sciences
Philadelphia University
High School Diploma -
Hammonton High School