Heidi Mackler

• Maintained high-quality service standards with thorough knowledge of company products, policies, and procedures.
• Collaborated with cross-functional teams to resolve customer issues quickly and efficiently.
• Promptly responded to inquiries and requests from prospective customers.
• Responded proactively and positively to rapid change.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Assisted call-in customers with questions and orders.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Navigated multiple computer systems and applications to find information.
• Managed high call volume with exceptional professionalism and efficiency.

• Develop and maintain strong client relationships, ensuring high levels of satisfaction and repeat business.
• Improve organizational efficiency.
• Install and configure operating systems and applications.
• Install, configure and maintain computer systems and network connections.
• Research and identify solutions to technical problems.
• Remove malware, ransomware, and other threats from laptops and desktop systems.
• Maintain up-to-date knowledge of industry trends, enabling the provision of expert advice on best practices for PC usage.
• Establish trust with clients through clear communication and transparent billing practices.
• Deliver comprehensive training sessions on various computer applications for clients to enhance their skills and knowledge.
• Provide personalized PC support and troubleshooting solutions and provide client with clear instructions.
• Provide remote support for clients, resolving urgent issues.
• Offer guidance and recommendations on the selection of hardware and software solutions tailored to meet organizational needs.

• Reported to the CEO and Director of Operations
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
• Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
• Responsibilities included ordering supplies for the warehouse and offices and researching the best prices by getting quotes from suppliers
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
• Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
• Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
• Coordinated with vendors to reduce office supply expenses, negotiating contracts that favored our budget constraints.
• Oversaw inventory management, ensuring office supplies were adequately stocked without over ordering.
• Other administrative roles included the typing of letters and documents on Microsoft Word, creating and updating Excel spreadsheets.

• Company Overview: TCAR is a no kill, nonprofit animal shelter
• Reported to the Events Coordinator and Co-founder of the shelter
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted coworkers and staff members with special tasks on daily basis.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Maintained inventory of office supplies and placed orders.
• Skilled at working independently and collaboratively in a team environment.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
• Since 1996, TCAR has saved over 90,000 pets and brought so much love, happiness and peace to these beautiful creatures

• Company Overview: www.peddle.com
• Used online car dealer providing an easy process for selling unwanted vehicles.
• Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
• Managed a high volume of inbound calls while maintaining excellent call quality standards, accuracy and speed and adhering to established procedures.
• Proved successful working within tight deadlines and a fast-paced environment.
• Achieved or exceeded company-defined sales quotas.

Comcast Help Desk

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Provided excellent customer care by responding to customer requests for products, services, company information and assisting with product selection and handling ordering functions.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Enhanced customer satisfaction by promptly addressing concerns, inquiries and requests and providing accurate information.
• Maintained up-to-date knowledge of product and service changes.

• Provided administrative support during daily department activities including greeting visitors, data entry, filing records, answering phones, faxing, scanning and preparing documents as required.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Optimized office space utilization, leading to more efficient and productive work environment.
• Assisted CEO in finding ways to best advertise and market the company
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Reduced supply costs with efficient inventory management practices and proactive ordering of essential items.

Dr. Erika Steffen, a Professor of Education,

• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Maintained appropriate filing of personal and professional documentation.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
• Provided assistance with medication management.
• Streamlined office operations, implemented digital filing systems to reduce paper use and improve accessibility.
• Handled typing, faxing, scanning, mail distribution, phone messaging and other office-related duties.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Reduced manual entry errors by implementing automated tools for data input during the reconciliation process where possible.
• Reduced downtime by effectively troubleshooting and resolving complex technical issues.