Heidi Maerzke
Franksville,WI
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Head Bartender
Corner Bar And Grill
Caledonia , WI
2017.12 - Current
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Closed out cash register and prepared cashier report at close of business.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Homemaker
N/a
Franksville , WI
2005.12 - Current
- Promoted good oral and personal hygiene by aiding my children with shaving, bathing, and teeth brushing.
- Maintained and organized childrens rooms and communal spaces to minimize environmental and safety hazards.
- Participated in fun group activities with children to boost mood, improve overall memory, and provide light entertainment.
- Completed dusting, washing dishes, laundry, and vacuuming for household.
Waitress
Dennys Restaurant
Waukesha , WI
2002.04 - 2005.12
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Education
Pembine High School
Pembine, WI06.2000
Skills
- Attentive Service
- Patron Engagement
- Operational Efficiency
- Financial Controls
- Reconciling Cash Drawers
- Cash Handling
- Customer Needs Assessments
- Guest Satisfaction
- High-Volume Environments
- Billing and Payment Processing
- Accommodating Diverse Clientele
- Regulations Compliance
- Customer Service
- Restaurant Operation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
All our final decisions are made in a state of mind that is not going to last.
Marcel Proust
Timeline
Head Bartender
Corner Bar And Grill
2017.12 - Current
Homemaker
N/a
2005.12 - Current
Waitress
Dennys Restaurant
2002.04 - 2005.12
Pembine High School
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