Heidi Malloque

• Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
• Improved patient outcomes by consistently providing high-quality emergency care and implementing evidence-based nursing practices.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Accurately assess, intervene, and stabilize various patients with decisive action in a leadership role across the hospital.
• Maintained compliance with the healthcare facility's protocols, procedures, and safety policies.
• Actively involved with protocol development and hospital metrics through the code committee in a leadership role.
• Provided support and education to peers in a provider capacity at the bedside for critical disease processes.
• Collaborated with physicians to create individualized care plans for high-risk patients, reducing complications during treatment.
• Assisted in developing hospital-wide rapid response policies and procedures to improve patient safety standards.

Clinical RN for Urgent Care.

• Specific Duties included assessment, triage, IV therapy, medication administration, ongoing evaluation of therapeutic responses to treatments and patient education.
• Maintaining and stabilizing a highly functioning department with a very good culture of transparency, open communication and teamwork.
• Responsible for the provision of patient care based upon the nursing process and in compliance with hospital policies, protocols and procedures.
• Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
• Promoted a safe and supportive environment for both patients and staff members by adhering to infection control protocols, maintaining equipment, and following safety guidelines.
• Educated family members and caregivers on patient care instructions.

Travel Contract

Charge Nurse responsible for 122 employees and 48 rooms Emergency Department, level 3 trauma centers, Accredited Stroke Center & Accredited Cardiac Hospital.

• Essential management role in Top Accreditation Reviews.
• Samaritan Hospital Chest Pain Accreditation Cycle 3. Increasing revenue by up to 10 million dollars annually. Working as a Clinical Documentation Specialist for 5 years.
• Significantly improved physician, patient & staff satisfaction in Emergency Department by educating and assisting with implementation of Multi-care EPIC EMR.
• Worked with clinical Supervisors, educators & staff on a variety of process improvement projects including patient flow efficiency, improved patient satisfaction, and streamlined ED documentation & Nursing notes.
• Specific Duties included assessment, triage, IV therapy, medication administration, ongoing evaluation of therapeutic responses to treatments and patient education.
• Participated in resuscitative efforts of critically ill and/or injured adults and children.
• Work in collaboration with Risk Management for fraud, waste and abuse x 2 years.

Registered Nurse - Sexual Assault Examiner

• Legislative Representative to the US Consultant for Evidence Collection of Military Service Members.
• Responsible for the entire Thurston County Sexual Assault forensic evidence collection.
• Documentation Specialist and Clinical Supervisor for SANE center for 3 years.
• Assistant Department manager for 1 year.

Servicing Grays Harbor County, Population 75,000. Emergency Rooms Visits of 49,999 per year (AVG)

• Responsible for all Nursing and Operation Duties and Procedures.
• Responsible for Cardiac Cath. Lab/Code Stemi Program to include State Credentialing and Level 3 Trauma Designation/Accreditation.
• Responsible for the implementation of the Tele-Sane Program
• Responsible for the Implementation of the Video-Treatment Services with Count Designated Mental Health Partners.
• Responsible for a team of 48 FTEs and have total responsibility for planning, implementing and evaluating delivery of exceptional patient care within the Emergency Department.
• Maintaining and stabilizing a highly functioning department with a very good culture of transparency, open communication and teamwork.
• Coordinated the educated and highly collaborative team of paramedics and RN's in all phases of pre-& post education.
• Manage staff: resources & quality management/control activities. Delivery of reports for the Emergency Medical Services Department & monitor nursing practice standards
• Collaboration with Operational entities to include Quality & Risk to ensure that operations are mandated to city, state, and federal regulations.
• Provide positive timely customer service.
• Participate in efforts to achieve organizational goals and objectives.
• Maintain extensive internal and external contacts with physicians, vendors, Emergency Services Agencies and other professional colleagues.
• Prepares analyses of event causes and hazards to health for use by executive staff and outside agencies.
• Participates in State, County, Tribal, and surrounding area healthcare system partner discussions and initiatives with the objective of developing meaningful risk reduction methods for the organization.
• Maintained updated knowledge of all Environmental Safety and Emergency Management subjects, regulations and solutions as they relate to healthcare services and environments by participating in a variety of department, hospital, and professional meetings and educational programs through both local and out-of-state Travel opportunities.
• Experience with the Hospital Incident Command System (HICS).
• Experienced with Active Shooter Mass Casualty Incidents.
• Demonstrated ability to relate to diverse cultures and specifically the Quinault Community and/or other Native American cultures and community health services.

• Registered Nurse & assistant to Manager for 50+ bed Emergency Department and 125 employees.
• Auditor for nursing and legal documentation. Auditor for National Patient Safety Goals & Professional Improvement.
• Responsible for the provision of patient care based upon the nursing process and in compliance with hospital policies, protocols and procedures.
• Maintains professional and effective working relationships with all members of the health care team.
• Maintains calmness in a crisis situation and directs staff members appropriately.
• Break in employment for Charity Relief Missions in Haiti and Jamaica

• Responsible for the regulatory standards in opening a new 130-Bed Acute Care Hospital in the Nevada Market.
• Performed visual inspections and non-destructive tests where appropriate.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Communicated with production team members about quality issues.
• Responsible for the compliance, state statues, laws, certifications and licensing's for opening a new 265MM - Acute Care Hospital Facility.
• Developing and implement Joint Commission Evidence of Standards compliance for hospital accreditation and disease specific care.
• Directly monitor the quality assessment and performance improvement process for construction, implementation on opening of the new Acute Care 130-Bed Hospital Facility. Insure the facility meets regulatory compliance.
• TEMPORARY POSITION during construction and opening of the facility

Certified Six Sigma Black Belt

• Project Manager for New Dominican Tower Successful opening at $155MM

• Development of new service line in the Nevada Market for Dignity Health.
• Special Project/ Revenue Review - Re-allocated funds to increase department revenue up $56M for current campus.
• Risk Management engagement and collaboration for education, core measures, process improvement & accreditation.
• Registered Nurse & assistant to Manager for 18 bed Emergency Department and 86 employees.
• Auditor for nursing and legal documentation. Auditor for National Patient Safety Goals & Professional Improvement.
• Reduction in force

Charge Nurse responsible for 122 employees and 48 rooms Emergency Department, level 3 trauma centers, Accredited Stroke Center & Accredited Cardiac Hospital.

• Essential management role in Top Accreditation Reviews.
• Samaritan Hospital Chest Pain Accreditation Cycle 3. Increasing revenue by up to 10 million dollars annually. Working as a Clinical Documentation Specialist for 5 years.
• Significantly improved physician, patient & staff satisfaction in Emergency Department by educating and assisting with implementation of Multi-care EPIC EMR.
• Worked with clinical Supervisors, educators & staff on a variety of process improvement projects including patient flow efficiency, improved patient satisfaction, and streamlined ED documentation & Nursing notes.
• Specific Duties included assessment, triage, IV therapy, medication administration, ongoing evaluation of therapeutic responses to treatments and patient education.
• Participated in resuscitative efforts of critically ill and/or injured adults and children.
• Work in collaboration with Risk Management for fraud, waste and abuse x 2 years.

Registered Nurse - Sexual Assault Examiner

• Legislative Representative to the US Consultant for Evidence Collection of Military Service Members.
• Responsible for the entire Thurston County Sexual Assault forensic evidence collection.
• Documentation Specialist and Clinical Supervisor for SANE center for 3 years.
• Assistant Department manager for 1 year.

Multi-care Tacoma General Hospital, Tacoma, WA

• Clinical relief charge nurse for 28-bed emergency care facility.
• Performed duties as charge nurse with direct supervision of 8-24 paraprofessional staff members.
• Responsible for maintaining an effective training program to over 100 providers including medical studies.
• Process Improvement Liaison Nurse Specialist x 2 years.
• Relocation to NV