Heidi Martin
Arnaudville,LA
Summary
Conscientious Healthcare professional offering years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
17
17
years of professional experience
Work History
Medical Assistant
Contemporary Women's Care
09.2013 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Prepared lab specimens for diagnostic evaluation.
- Collected pertinent data and calculations to aid physician in interpreting results.
Property Manager
Azalea Place Apartments
01.2012 - 07.2013
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Communicated effectively with owners, residents, and on-site associates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Collected and maintained careful records of rental payments and payment dates.
Assistant Office Manager
Ear, Nose, and Throat/Allergy Clinic
01.2012 - 07.2013
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Recorded expenses and maintained accounting records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Completed bi-weekly payroll for employees.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Monitored front areas so that questions could be promptly addressed.
Medical Office Assistant
Ear, Nose, Throat, and Allergy Clinic-Dr. Bidstrup
01.2012 - 07.2013
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Updated patient information and insurance details for accurate electronic medical records.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Assisted with medical coding and billing tasks.
- Prepared and processed patient referrals and transfer requests.
Medical Assistant/Receptionist
Acadiana Surgical Clinic
05.2011 - 12.2011
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Enhanced office productivity by handling high volume of callers per day.
- Checked patient insurance, demographic, and health history to keep information current.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Conducted patient intake interviews, recording and documenting relevant information.
- Processed medical insurance claims and payments.
Administrative Assistant
Care Tec Specialty Nursing, LLC
04.2008 - 09.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Generated reports and logged patient information for reliable records.
- Maintained and updated patient records for accurate, current medical histories.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
Education
Certificate of Technical Studies - Medical Office Assistant
T.H. Harris, Louisiana Technical College
Opelousas, LA05-2009
High School Diploma -
Beau Chene High School
Arnaudville, LA05-2007
Timeline
Medical Assistant
Contemporary Women's Care
09.2013 - Current
Property Manager
Azalea Place Apartments
01.2012 - 07.2013
Assistant Office Manager
Ear, Nose, and Throat/Allergy Clinic
01.2012 - 07.2013
Medical Office Assistant
Ear, Nose, Throat, and Allergy Clinic-Dr. Bidstrup
01.2012 - 07.2013
Medical Assistant/Receptionist
Acadiana Surgical Clinic
05.2011 - 12.2011
Administrative Assistant
Care Tec Specialty Nursing, LLC
04.2008 - 09.2010
Certificate of Technical Studies - Medical Office Assistant
T.H. Harris, Louisiana Technical College
High School Diploma -
Beau Chene High School
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