Summary
Overview
Work History
Education
Skills
Timeline
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Heidi Martinez

Granite Bay,CA

Summary

Dynamic professional with extensive experience at Prado Mortgage, excelling in operational efficiency and team leadership. Proven track record in streamlining processes and enhancing customer engagement. Strong problem-solving abilities complemented by excellent communication skills, ensuring compliance and quality in loan processing. Dependable multitasker dedicated to achieving organizational goals.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

32
32
years of professional experience

Work History

Stay Home Mom of 3

Stay At Home Mom
02.2006 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Coordinating and managing home maintenance tasks and appointments.
  • Managing household budgets, paying all bills, and handling finances
  • Emotional support and childcare
  • Encompassing tasks such as meal planing
  • Homework support
  • Maintaining and nurturing home environment for children development
  • Juggling multiple tasks and priorities simultaneously
  • Addressing and resolving all challenges that arise in the home environment

Contract Processor

New American Mortgage
02.2006 - 05.2008
  • Input loan applications and obtained all documentation from borrowers to complete loan.
  • Open loans with attorney/title, order appraisal and order any documentation needed for loan.
  • Submit loan to investor and select program that best suits client needs.
  • Work through all conditions needed to close loan.
  • Enhanced contract processing efficiency by streamlining workflows and implementing best practices.
  • Managed a database of loans, ensuring easy access and retrieval as needed for various departments.
  • Supported sales teams with strong negotiation skills.
  • Implemented risk mitigation strategies by carefully reviewing contractual terms and identifying potential liabilities.

Funding/Operations Manager

Prado Mortgage
06.2000 - 02.2006
  • Streamlined operational processes to enhance efficiency and reduce turnaround times.
  • Led cross-functional teams to implement process improvements and optimize resource allocation.
  • Developed and maintained key performance indicators to monitor operational effectiveness.
  • Supervise all operations
  • Assure timely file processing while working to meet all conditions necessary to close loans.
  • Select best lender and loan program to best suit the client needs
  • Audit audit and review all loan package to set up funding
  • Work in compliance with multiple states
  • Quote rates and lock loans with brokers
  • Review all escrow files from inception to close
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.

Loan Processor/Underwriter/Funder

Prado Mortgage
06.1993 - 06.2000
  • Reviewed loan applications for accuracy and compliance with regulatory standards.
  • Facilitated communication between clients, underwriters, and mortgage lenders to ensure timely processing.
  • Analyzed credit reports and financial statements to assess borrower eligibility for loans.
  • Streamlined documentation processes, reducing turnaround time for loan approvals.
  • Implemented quality control measures to minimize errors in loan documentation.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Set up and completed loan submission packages.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Handled any conditions sent from underwriting departments.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Audit and review all loan packages to set up funding
  • Set up funding with warehouse bank, escrow company and title company
  • Audit all loans for compliance per DRE Corporations
  • Track all original closed documents and send to investor for purchase.

Education

High School Diploma -

Thornridge High School
Dolton
06-1988

Skills

  • Positive interpersonal skills
  • Teamwork and collaboration
  • Customer engagement
  • Problem-solving
  • Time management
  • Conflict resolution
  • Dependable and responsible
  • Effective multitasking
  • Excellent communication
  • Computer skills
  • Organizational skills

Timeline

Stay Home Mom of 3

Stay At Home Mom
02.2006 - Current

Contract Processor

New American Mortgage
02.2006 - 05.2008

Funding/Operations Manager

Prado Mortgage
06.2000 - 02.2006

Loan Processor/Underwriter/Funder

Prado Mortgage
06.1993 - 06.2000

High School Diploma -

Thornridge High School

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Heidi Martinez