Heidi Masters
Bartow,FL
Summary
Warranty superintendent with expertise in managing homeowner projects and concerns. Successfully raised customer satisfaction metrics to an average of 96% while coordinating multiple projects and maintaining strong stakeholder relationships. Detail-oriented and adaptable, seeking to leverage project management skills in a collaborative assistant project manager role.
Overview
20
20
years of professional experience
1
1
Certification
Work History
WARRANTY SUPERINTENDENT
Minto Communities
Bradenton, USA
05.2018 - 02.2026
- Successfully closed out three communities while raising the customer satisfaction metrics to an overall average of 96%.
- Took ownership of resolving construction deficiencies in high visibility projects, enhancing project quality and stakeholder trust.
- Cultivated positive relationships with homeowners and stakeholders, fostering collaboration and improving community satisfaction.
- Collaborated with subcontractors to ensure quality standards and adherence to project timelines.
- Planned, managed and coordinated construction activities to ensure timely completion of projects.
- Managed multiple projects simultaneously using effective resource planning techniques.
- Liaised between Project Manager and HOA board to facilitate execution of construction defect agreements, ensuring alignment and clarity.
- Reported project progress, site problems and labor status to supervisors.
CO-OWNER
Trade Masters, LLC
Bartow, USA
01.2006 - 01.2018
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Implemented processes to manage insurance, payroll, licenses, work orders, invoicing and accounting.
- Established policies and procedures to ensure compliance with local, state, and federal regulations.
- Coordinated and managed customer projects to ensure timely delivery and client satisfaction.
- Improved customer satisfaction through dedicated service and support initiatives.
Assistant Project manager
Arroyo Process Equipment
01.2009 - 01.2015
- Worked closely with senior managers to ensure all projects were completed as scheduled.
- Regularly communicated with customers regarding their project.
- Processed RFQs and purchased parts and raw materials to support project needs.
- Managed inventory levels to ensure availability of necessary materials.
- Generated and sent invoices to clients for completed projects to ensure timely payments.
- Coordinated logistics and setup for trade shows to enhance brand visibility.
- Led weekly safety meetings using Toolbox Talks, reinforcing job safety practices and ensuring OSHA compliance.
Education
MBA - Business Administration And Management
Liberty University
Lynchburg, VA05-2017
Bachelor of Science - Organizational Leadership
Southeastern University
Lakeland, FL05-2009
Skills
- Project management
- Subcontractor coordination
- Organizational efficiency
- Problem solving
- Office software proficiency
- Teamwork and collaboration
- Interpersonal skills
Certification
- State Licensed Home Inspector, #HI11033, Current
- Licensed Paint Contractor, 2017-2023
Community Service
- Architecture, Construction and Engineering Club (ACE Mentor), 2016-2017, Assisted students with the building process from design, bidding, estimating, SOW, and bid presentation for real world clients.
- American Business Women’s Association (ABWA), 2016-2018
- Toastmasters International, 2017-2019
Professional Highlights
- Successfully closed out three communities while raising the customer satisfaction metrics to an overall average of 96%.
- Took ownership of addressing construction deficiencies across several high visibility issues. These actions mitigated liability and restored community confidence.
- Most recently functioned as the liaison between the Project Manager and HOA board to facilitate and execute the 558 construction defect agreement.
Timeline
WARRANTY SUPERINTENDENT
Minto Communities
05.2018 - 02.2026
Assistant Project manager
Arroyo Process Equipment
01.2009 - 01.2015
CO-OWNER
Trade Masters, LLC
01.2006 - 01.2018
MBA - Business Administration And Management
Liberty University
Bachelor of Science - Organizational Leadership
Southeastern University