Heidi Mattice

Enhanced collaboration with Category Manager and Supply Chain Manager to streamline procurement processes.

Ensured timely vendor communication to uphold promised ship dates and receiving procedures compliance.

Resolved invoice discrepancies efficiently, submitting corrected documentation to Accounts Payable for processing.

Established strong vendor relationships through regular communication via phone calls and emails.

Participated in production tier meetings to keep production and planning informed on inbound goods.

Maintained accurate On Time Delivery and Lead Time Material reports using Excel and Power BI.

Engaged with vendors to proactively address issues impacting production timelines and delivery schedules.

Monitored and adjusted purchase requisitions to purchase orders based on inventory needs.

Maintained high levels of customer satisfaction by resolving inventory concerns from overseas production.

Addressed inquiries from automation distributors and lighting companies to ensure timely support and solutions.

Thoroughly recommended products to distributors, emphasizing benefits and quality to enhance purchasing decisions.

Collaborated with troubleshooting and automation support teams to deliver effective technical solutions.

Responded promptly to customer calls and emails, minimizing wait times and improving service efficiency.

Recorded vital customer information in CRM for potential sales leads and new account openings.

Educated customers on product technology and purchasing policies, enhancing overall understanding and compliance.

Assisted in developing training materials for new customer service colleagues to improve onboarding processes.

Ensured accurate contract execution by meticulously monitoring pricing and contractual terms.

Facilitated timely contract amendments by coordinating with account managers for necessary approvals.

Managed comprehensive contract administration for service procurement and material acquisitions.

Recorded and validated data in company database, ensuring precise entry of construction materials.

Evaluated risks from contract modifications, advising Controllers to mitigate potential liabilities effectively.

Secured liability insurance certificates for all on-site construction personnel, enhancing project compliance.

Acted as Notary Public for finalizing contracts and warranties, streamlining signature processes.

Collaborated with cross-departmental teams to ensure adherence to contract specifications and requirements.

Communicated with vendor representatives to resolve damaged shipments and item shortages.

Properly filed shipping documents.

Pulled, verified, and packaged items for shipment. Performed inspection on raw materials using micrometer and caliber.

Supported inside sales manager on customer related efforts to grow sales.

Developed and refined compelling, differentiated value proposition, as well as positioning and messaging for company's offerings. Made cold sales calls, selling machinable glass ceramics for government and military projects.

Stacked and stored pallets at end of shift to keep warehouse clean and organized.

Set up local, domestic, and international shipments according to postal, shipper and foreign regulations.

Handled high-volume paperwork and collaborated with carriers, trucking companies, FedEx as well as UPS, to resolve invoicing and shipping problems.

Collaborated with plant manager to oversee supplier relationships, product inventory and purchasing.

Worked with sales managers to drive and monitor sales prospecting.

Worked with vendors to schedule daily pickups and weekly deliveries.

Organized storage areas to optimize materials movements and minimize labor hours.

Operated hand trucks to move items around warehouse.

Prepared shipping documents and invoices, processed payments and fielded client and coworker questions. Trained new employees on all shipping and receiving procedures.

Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes, and methods to minimize costs and enhance schedules. Encouraged and implemented online