Heidi McClelland
Sandy Lake,PA
Summary
Accomplished Office Manager with a proven track record at AHN, adept in maintaining confidentiality and enhancing team productivity. Skilled in office administration and exceptional customer service, I streamlined operations at Family Healthcare Partners, significantly improving efficiency. My organizational skills and ability to manage office inventories stand out, reflecting a commitment to excellence and operational success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Office Manager
AHN
01.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Office Manager
UPMC
07.2014 - 01.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Medical Assistant Team Leader
Family Healthcare Partners
09.1994 - 07.2014
- Oriented and trained new staff on proper procedures and policies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Ensured timely completion of administrative duties, contributing to a well-managed medical office environment.
- Streamlined medical office operations for improved efficiency through organized delegation of tasks.
Education
Associate of Science - Medical Office Assistant
Shenango Valley School of Business
Hermitage, PA09-1994
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Certification
- National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).
- Basic Life Support (BLS) - American Heart Association.
Timeline
Office Manager
AHN
01.2021 - Current
Office Manager
UPMC
07.2014 - 01.2021
Medical Assistant Team Leader
Family Healthcare Partners
09.1994 - 07.2014
- National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).
- Basic Life Support (BLS) - American Heart Association.
Associate of Science - Medical Office Assistant
Shenango Valley School of Business
Similar Profiles
Rachel PorchRachel Porch
Unit Secretary at AHNUnit Secretary at AHN
STORMY RYANSTORMY RYAN
Clinical Access Coordinator at AHNClinical Access Coordinator at AHN
MARY BIZYAYEVMARY BIZYAYEV
Registered Nurse at AHNRegistered Nurse at AHN