Heidi McCray
Cedar Rapids,IA
Summary
Dynamic leader with a proven track record at WalMart, enhancing store operations and elevating customer satisfaction. Excelled in team collaboration and effective communication, fostering a positive work culture. Skilled in Microsoft Outlook and multitasking, significantly improved sales and efficiency. Demonstrates patience and empathy, achieving remarkable results in staff development and customer relations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as a patient care coordinator position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Child Care Helper
Hand in Hand Early Care and Education Center
08.2024 - Current
- Developed strong bonds with each child, creating a sense of security within the childcare environment.
- Improved language skills in young children through engaging storytelling and interactive activities.
- Maintained a safe environment for children by adhering to strict safety guidelines and protocols.
- Supported the development of fine motor skills with hands-on activities, such as arts and crafts projects.
- Adapted quickly to diverse needs of various children within the group setting, exhibiting flexibility and resourcefulness throughout daily tasks.
- Cultivated a love of learning within children by introducing them to new experiences and fostering curiosity through age-appropriate activities.
- Contributed to a nurturing atmosphere by consistently displaying warmth and empathy towards each child.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Team Lead
Walmart
12.2016 - 01.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Assistant Store Manager
Circle K
04.2014 - 06.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Mayville High School
Mayville, NY06.1997
Skills
Patience and Empathy
Rapport Building
Multitasking Abilities
Professional telephone demeanor
Microsoft Outlook
Scheduling
Follow-up skills
Team Collaboration
Effective Communication
Data Entry
Customer Relations
Computer Proficiency
Appointment Scheduling
Multitasking and Organization
Timeline
Child Care Helper
Hand in Hand Early Care and Education Center
08.2024 - Current
Team Lead
Walmart
12.2016 - 01.2024
Assistant Store Manager
Circle K
04.2014 - 06.2015
High School Diploma -
Mayville High School
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