Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Heidi McNeil-Nelson

Ione

Summary

Dynamic IT professional with a strong work ethic and proven problem-solving skills, currently at Bank of Eastern Oregon. Enhanced operational efficiency by implementing risk mitigation measures and improving IT support processes. Adept at technical support and fostering teamwork, ensuring seamless remote work transitions and maintaining robust network systems.

Overview

27
27
years of professional experience
1
1
Certification

Work History

AVP/IT Technician II

Bank of Eastern Oregon
01.2018 - Current
  • Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
  • Maintained office PCs, networks and VOIP phones.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and webcams.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
  • Improved IT support efficiency, creating detailed documentation for common issues and solutions.
  • Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Created user accounts and assigned permissions.
  • Researched and identified solutions to technical problems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Managed VOIP phone system.
  • Assisted with Vendor Management.
  • Organized and ran yearly Incident Response tabletop exercise.
  • Assisted in building and maintaining company intranet.

Digital Media Coordinator

Media Ventures, Inc.
08.1998 - 10.2017
  • Created and distributed email blasts to drive success of client marketing objectives.
  • Trafficked, designed and scheduled various digital assets such as banner ads, eNewsletters, eBlasts, social media posts and blog posts.
  • Designed sales collateral for clients and internal usage.
  • Built and maintained websites for company produced digital publications.
  • Assisted in updating directory enhancement pages.
  • Maintained company website.


Education

Bachelor of Arts - Communications Journalism

Southern Oregon University
Ashland, OR
06-1998

Skills

  • Operations management
  • Internal communications
  • Corporate communications
  • Technical support
  • Effective leader
  • Teamwork and collaboration
  • Customer service
  • Problem Solving
  • Strong Work Ethic
  • Quick Learner
  • Self Motivated

Accomplishments

Attended Bank Technology Security School in 2023 at University of Wisconsin, Madison, Graduate School of Banking.


Attended Bank Technology Management School in 2024 at University of Wisconsin, Madison, Gradate School of Banking.

Certification

Certified Banking Ethical Hacker - SBS Institute

Timeline

AVP/IT Technician II

Bank of Eastern Oregon
01.2018 - Current

Digital Media Coordinator

Media Ventures, Inc.
08.1998 - 10.2017

Bachelor of Arts - Communications Journalism

Southern Oregon University

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