Summary
Overview
Work History
Education
Skills
Availability
Cover Letter
Timeline
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Heidi M. Howison

Heidi M. Howison

Denver,CO

Summary

Operations-focused administrative professional with extensive experience in healthcare, dental, insurance, and retail sectors. Proven ability to manage scheduling, staff coordination, and financial processing while enhancing customer and patient experiences. Recognized for reliability, clear communication, and attention to detail, ensuring compliance and smooth daily operations.

Overview

25
25
years of professional experience

Work History

Sales Associate/Assistant Manager

Three Arrows Gallery
Denver, CO
08.2022 - Current
  • Promoted to Assistant Manager overseeing two retail locations, 6 employees, and 70+ vendors
  • Managed staff scheduling, inventory control, vendor coordination, and daily operations
  • Analyzed sales reports to guide purchasing, merchandising, and staffing decisions
  • Managed store email and social media accounts
  • Independently operated store locations during extended solo shifts
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Performed cleaning tasks, keeping store neat and organized
  • Greeted customers warmly and offered assistance
  • Assisted customers with product selection to ensure customer satisfaction
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise
  • Tagged new merchandise for sale and updated signs
  • Met merchandising standards by keeping store stocked and products faced
  • Followed checklist to complete retail store opening and closing activities

Treatment Coordinator

Owens Orthodontics
Wheat Ridge, CO
05.2019 - 06.2024
  • Supported daily operations across two orthodontic offices, working directly with the doctor
  • Presented treatment plans and coordinated follow-up to support case acceptance
  • Verified insurance benefits and answered billing and coverage questions
  • Posted patient and insurance payments and maintained accurate financial records
  • Managed community outreach, in-house marketing, and social media presence
  • Audited patient charts for accuracy and ensured compliance with HIPAA, OSHA, and safety protocols
  • Trained staff on office policies, procedures, and software updates
  • Coordinated referrals to other services or providers as needed by patients
  • Ensured compliance with all applicable laws, regulations and standards related to healthcare delivery systems
  • Resolved patient billing and insurance issues
  • Used computer and job-related software to compile and record medical charts and reports
  • Determined medical insurance eligibility in accordance with patient's current plan coverage
  • Optimized patient satisfaction and provider time by scheduling appointments in person or by phone
  • Oversaw the recruitment, hiring, orientation, and training of new staff members in accordance with applicable laws and regulations
  • Provided direct patient care in a supportive, compassionate, and therapeutic manner
  • Demonstrated effective problem solving skills when faced with difficult situations involving clients or family members

Field Service Route Optimizer/Case Manager Coordinator

Sunrun Solar
Denver, CO
11.2017 - 05.2019
  • Scheduled and optimized service routes for 11 technicians across 5 branches
  • Coordinated dispatches to reduce service backlogs and improve response times
  • Managed complex customer cases involving billing, service, and escalations
  • Led and supported a rotating pod of 5-7 customer service agents
  • Recognized for Human-Centered Service and awarded Best Call of the Month
  • Handled 40-60+ calls daily, processing payments and service requests
  • Demonstrated ability to effectively manage large caseloads while maintaining accuracy and attention to detail
  • Provided coaching and guidance for junior staff members on how best to handle challenging customer situations
  • Monitored incoming calls and emails from customers regarding product or service issues, ensuring prompt resolution through proactive communication

Front Desk Coordinator

Homestead Dental
Centennial, CO
07.2017 - 11.2017
  • Welcomed and supported 50+ patients daily in a fast-paced private practice
  • Verified insurance, created new patient accounts, and coordinated x-ray transfers
  • Scheduled appointments aligned with provider guidelines and production goals
  • Demonstrated excellent customer service skills when answering phones and responding to inquiries
  • Maintained neatness of front desk area and ensured proper organization of all materials
  • Reconciled daily credit card transactions against receipts generated from point-of-sale system
  • Performed administrative tasks such as filing, faxing, photocopying and data entry
  • Inputted client information into database program to ensure accuracy of records
  • Scheduled appointments with clients and maintained accurate records of all bookings
  • Managed office supplies inventory by ordering supplies as needed, stocking shelves and monitoring usage levels
  • Prepared correspondence such as letters, memos and emails for various departments

Dental Assistant/Treatment Coordinator

Epic Dentistry for Children
Aurora, CO
09.2016 - 07.2017
  • Assisted chairside during pediatric procedures and supported special-needs patients
  • Took dental x-rays and supported hygienists and clinical staff
  • Promoted to Treatment Coordinator due to insurance and patient management expertise
  • Verified insurance and scheduled patient appointments
  • Sterilized and disinfected instruments and treatment rooms
  • Maintained a clean work area by sterilizing instruments after each use and disposing of contaminated materials properly
  • Set up dental instruments and supplies in alignment with dentist preferences
  • Demonstrated excellent customer service skills by greeting patients warmly and responding quickly to their needs

Enrollment Services Advisor

Ashford University
Denver, CO
09.2015 - 07.2016
  • Guided students through enrollment, scheduling, and financial aid processes
  • Maintained consistent communication to improve retention and referrals
  • Utilized problem-solving skills to resolve student inquiries while ensuring compliance with policies and procedures
  • Facilitated communication between academic advisors regarding student progress towards degree completion
  • Coordinated the registration process for new students including scheduling classes, processing forms, verifying eligibility requirements

Claims Processor & Customer Service Representative

Cigna International & Cigna Dental
Visalia, CA
10.2009 - 08.2015
  • Processed domestic and international provider claims and payments
  • Handled 50-100 calls daily related to dental benefits, enrollment, and billing
  • Met strict quality and turnaround performance metrics
  • Served as a liaison between providers and customers to resolve complex inquiries
  • Analyzed customer documentation for accuracy and completeness before processing claims
  • Verified insurance coverage by reviewing policies, endorsements, and other documents
  • Coordinated with medical providers to obtain additional information needed for claims processing
  • Demonstrated strong communication skills while interacting with both internal staff and external customers
  • Requested information from internal or external sources to complete and validate claims
  • Maintained detailed records of all claims processed, ensuring accuracy and completeness
  • Interpreted complex policy language to determine coverage limits and exclusions
  • Performed data entry to update database with new claim information
  • Reviewed medical bills and medical records to determine medical necessity and appropriate treatment
  • Worked closely with the claims team to prioritize and manage workload, meeting established service level agreements and deadlines

Registered Dental Assistant

Fred H. Buettner, D.D.S.
Lindsay, CA
02.2001 - 01.2007
  • Assisted with four-handed dentistry, orthodontics, and Invisalign
  • Fabricated temporary crowns and bleaching trays
  • Supported patient charting and clinical workflows
  • Displayed excellent interpersonal skills while interacting with patients throughout their visit
  • Performed sterilization of instruments according to OSHA regulations
  • Assisted with patient preparation prior to and during dental treatments, such as taking radiographs and providing instructions on oral hygiene
  • Ensured that each room was properly stocked before beginning a new procedure
  • Prepared materials needed for dental procedures such as impression material, cements and amalgams

Education

CERTIFICATE IN DENTAL ASSISTANT -

Colorado Dental Assisting School
10-2016

CERTIFICATE IN AESTHETICS -

Federico Beauty Institute
Sacramento, CA
07-2007

AA - LIBERAL ARTS

College of The Sequoias
Visalia, CA
05-2002

HIGH SCHOOL DIPLOMA -

Exeter Union High School
Exeter, CA
06-1999

Skills

  • Administrative support
  • Staff onboarding and training
  • Workflow improvement
  • Vendor management
  • Vendor coordination
  • Inventory control
  • Social media management
  • Relationship building
  • Financial processing
  • Microsoft Office Suite proficiency
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Multitasking
  • Problem-solving skills
  • Friendly and outgoing
  • Attention to detail
  • Verbal and written communication
  • Client account management
  • Shipment processing

Availability

Available for long-term growth in the Boise area

Cover Letter

I am applying for the Warehouse Associate position at Hoopla. I bring hands-on experience with inventory control, order processing, shipping accuracy, and organized stock management in fast-paced environments. At Three Arrows Gallery, I assisted with receiving shipments, maintaining accurate inventory counts, rotating and organizing stock, and packing customer orders with a strong focus on accuracy and quality. I followed inventory procedures similar to FIFO, ensured orders were completed correctly and on time, and maintained clean, organized floor and storage areas to support efficient workflow.  My background as a Treatment Coordinator further strengthened my attention to detail, documentation accuracy, and ability to manage multiple priorities while following established procedures. I am comfortable using spreadsheets and digital inventory systems, quick to learn new software, and dependable in physically active roles.  I am actively relocating to the Boise area and am seeking a stable, long-term position with a company I can grow with. Hoopla’s team-focused environment and emphasis on efficiency and quality strongly align with how I work. 

Timeline

Sales Associate/Assistant Manager

Three Arrows Gallery
08.2022 - Current

Treatment Coordinator

Owens Orthodontics
05.2019 - 06.2024

Field Service Route Optimizer/Case Manager Coordinator

Sunrun Solar
11.2017 - 05.2019

Front Desk Coordinator

Homestead Dental
07.2017 - 11.2017

Dental Assistant/Treatment Coordinator

Epic Dentistry for Children
09.2016 - 07.2017

Enrollment Services Advisor

Ashford University
09.2015 - 07.2016

Claims Processor & Customer Service Representative

Cigna International & Cigna Dental
10.2009 - 08.2015

Registered Dental Assistant

Fred H. Buettner, D.D.S.
02.2001 - 01.2007

CERTIFICATE IN DENTAL ASSISTANT -

Colorado Dental Assisting School

CERTIFICATE IN AESTHETICS -

Federico Beauty Institute

AA - LIBERAL ARTS

College of The Sequoias

HIGH SCHOOL DIPLOMA -

Exeter Union High School
Heidi M. Howison