Heidi Microulis
Boise,ID
Summary
I love to serve. I thrive on taking care of the guest and ensuring their happiness and comfort. I have a gift of remembering people's names and that goes a long way in making the guest feel special.
I am a hard working employee, always aware of inventory/stocking and cleanliness. Attention to upselling and offering suggestions to heighten the guest experience. Reliable co-worker, ready to help where ever is needed.
Positive attitude and always looking for the best way to serve our guest, pure and simple. Professional and courteous.
Overview
29
29
years of professional experience
Work History
Food Server
Rembrandts Coffee House
01.2021 - Current
- Promote daily specials strategically, driving additional revenue through targeted recommendations based on guest preferences.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Streamlined order-taking process for faster service and increased table turnover rate.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
Restaurant Manager
Squeeze In
06.2008 - 08.2020
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
High Limit Dealer
Peppermill
10.2005 - 06.2008
- Managed chips and money transactions with attention to detail to prevent fraud.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Contributed to increased revenue by offering targeted promotions and upselling relevant products or services.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Monitored players behavior, taking appropriate action against rule violations.
- Trained new dealers in rules and operation of different games.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Ensured accurate financial transactions by adhering to strict cash handling policies and maintaining meticulous records.
- Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Monitored gaming tables closely, identifying potential issues or disputes and resolving them promptly to uphold casino standards.
- Monitored game for potential security risk to protect operation and players.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
- Prepared players to join games by explaining rules and exchanging money for chips.
High Limit Dealer
Eldorado Casino
03.1995 - 09.2005
- Managed chips and money transactions with attention to detail to prevent fraud.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Contributed to increased revenue by offering targeted promotions and upselling relevant products or services.
- Monitored players behavior, taking appropriate action against rule violations.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Ensured accurate financial transactions by adhering to strict cash handling policies and maintaining meticulous records.
- Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Monitored gaming tables closely, identifying potential issues or disputes and resolving them promptly to uphold casino standards.
Education
GED -
Truckee Meadows Community College
Reno, NV08.1997
Skills
- Guest Relations
- Adaptable and Flexible
- Food and Beverage Service
- Hospitality best practices
- Conflict and Complaint Resolution
- Food sales and promotion
- Suggestive Selling
- High Energy and Stamina
- Table Monitoring and Turnover
- Memory retention
- Food and Beverage Upselling
- Reliable and Responsible
Timeline
Food Server
Rembrandts Coffee House
01.2021 - Current
Restaurant Manager
Squeeze In
06.2008 - 08.2020
High Limit Dealer
Peppermill
10.2005 - 06.2008
High Limit Dealer
Eldorado Casino
03.1995 - 09.2005
GED -
Truckee Meadows Community College
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