Heidi Miller
Holland
Summary
Dynamic leader with extensive experience in employee benefits management at Buursma Agency. Proven track record in developing innovative strategies that enhance client satisfaction and retention. Skilled in data analytics and team leadership, driving successful outcomes through strategic planning and relationship management. Committed to fostering growth and engagement within organizations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
President-Elect
West Michigan National Association of Insurance Benefits Professionals
Grand Rapids
03.2024 - Current
- Facilitated monthly board meetings to ensure effective governance and decision-making.
- Prepared annual budget to align financial resources with organizational goals.
- Led strategic planning initiatives for member engagement and professional development.
- Coordinated with board members on policy advocacy and current legislative updates.
- Organized educational seminars to enhance knowledge sharing within the association.
- Developed outreach programs to attract new members and boost participation rates.
- Oversaw volunteer recruitment efforts to support organizational activities and events.
- Organized fundraising events to meet campaign budget requirements.
Vice President Strategic Benefits & Operations
Buursma Agency
05.2022 - Current
- Developed long-term benefit strategies to enhance client satisfaction and retention.
- Conducted presentations on renewal data for executive teams to address client needs.
- Researched innovative benefits programs to maintain competitive advantage.
- Evaluated strategic carrier partners with superior programs and services for clients.
- Collaborated with account management team on daily client requirements and project delegation.
- Led initiatives to boost client engagement and satisfaction through targeted strategies.
- Analyzed market trends to guide informed strategic decisions.
- Maintained relationships with key stakeholders by attending meetings and providing timely responses.
Account Executive- Employee Benefits
HNI Risk Services
05.2021 - 05.2022
- Developed long-term benefit strategies in collaboration with clients.
- Presented renewal data and other critical needs to client executive teams.
- Researched innovative benefits programs to maintain competitive advantage.
- Evaluated strategic carrier partners with exceptional programs and services for clients.
- Collaborated with account management team on daily client requirements and project allocation.
Senior Account Manager
BHS Insurance
Grandville
07.2008 - 05.2021
- Managed corporate employee benefits accounts for fully insured and self-funded clients of various sizes.
- Consulted with clients to assess benefits needs and identify innovative solutions.
- Reviewed and analyzed claim reporting to enhance operational efficiency.
- Negotiated contracts and pricing to secure optimal benefits programs for clients.
- Collaborated with agents to deliver exceptional benefits services in a team environment.
- Prepared RFPs, analyzed quotes, and created presentations for client deliverables.
- Provided strategic partnerships with clients and carriers to foster long-term relationships.
- Trained staff and contributed innovative ideas to improve departmental performance.
Education
Associate's degree - Business Administration
Baker College of Muskegon
Muskegon, MI06.2006
Skills
- Employee benefits management
- Self-funding strategies for both small and large groups
- Captive insurance solutions
- Medical, dental, and vision plans small and large groups
- Disability and long-term care
- Life insurance programs
- Worksite benefit programs
- Data analytics for performance
- Claims processing and management
- Budgeting and financial planning
- Long-term strategic planning
- Benefits compliance oversight
- Team leadership and training
- SOP development and implementation
- Technical training delivery
- HRIS administration
- Payroll system management
- Relationship and account management
- Claims assistance and support
- Sales strategies and negotiations
- Agency Management Systems- EPIC, Vertafore, AgencyBloc
Certification
- Health and Life Insurance License, Michigan, 06/01/06, Current, Accident & Health, Life, Variable Annuities, Long Term Care
- Registered Employee Benefits Consultant Designation (REBC), In Progress
Personal Information
Work Permit: Authorized to work in the US for any employer
Professional Volunteer Roles
West Michigan National Association of Insurance Benefits Professionals, President-Elect, 2025-2026, Assisting in running board meetings monthly, Preparation of annual budget, Programs planning, Current legislative updates at the State and Federal level
Timeline
President-Elect
West Michigan National Association of Insurance Benefits Professionals
03.2024 - Current
Vice President Strategic Benefits & Operations
Buursma Agency
05.2022 - Current
Account Executive- Employee Benefits
HNI Risk Services
05.2021 - 05.2022
Senior Account Manager
BHS Insurance
07.2008 - 05.2021
Associate's degree - Business Administration
Baker College of Muskegon