Summary
Overview
Work History
Education
Skills
Timeline
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Heidi Miller

Indianola,IA

Summary

To work for a company that will challenge me, give me the opportunity to grow and learn new things as well as have advancement opportunities. I have 22 years of customer service experience and excellent phone skills. I am a determined worker and motivated to excel or advance in any or all areas. I remain focused on the job at hand and am able to finish my work in a timely manner. I am a fast learner, detailed oriented, and can multi task efficiently. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude, and willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Assistant Floral Manager

Hy-Vee
02.2009 - Current
  • Quoted, generated and processed customer orders to meet specifications and various occasions.
  • Trained employees on POS system, basic floral arranging, sales, and day to day duties
  • Inventoried plants and flower care supplies and ordered more.
  • Supervised full and part time employees in floral department.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

In-Home Daycare Provider

Self-employeed
08.2010 - 01.2013
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Balanced children's days between play, instruction and rest with well-designed schedules.
  • Managed home environment to keep areas clean, organized and free of safety hazards.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Met with parents about daily activities, positive developments and issues.

Transportation Clerk

Toy Network
08.2007 - 08.2010
  • Assisted drivers with packing slips, bills of lading and invoices.
  • Demonstrated proactive and resourceful nature in solving transportation delays.
  • Remained aware of weather and traffic conditions and relayed issues to drivers.
  • Utilized tracking numbers and bills of lading to determine delivery status.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Floral Designer

Ruth’s Flower Shop
10.1999 - 08.2007
  • I offered friendly and efficient service to customers, handled challenging situations with ease.
  • I also have experience in data entry, accounts receivable and payable, and ordering supplies from wholesale distributors
  • I was involved in promoting the business and building our customer base, inventory, and training new employees
  • On a daily basis I use Microsoft Excel and Outlook, and also have experience with Microsoft Word


Education

High School diploma -

Waukon Sr. High School
Waukon, IA

Skills

  • Staff Assignments
  • Inventory Merchandising
  • Employee Relations
  • Standard Operating Procedures Understanding
  • Processing Procedures
  • Continuous Improvement
  • Merchandise Sales
  • Customer Orders
  • Maintaining Clean Work Areas
  • Product Selection
  • Promotions Programs
  • Customer Satisfaction
  • Strategic Business Planning
  • Staff Training
  • Vendor Relationships
  • Sales Documentation
  • Verbal and Written Communication
  • Team Management
  • Project Management
  • Multi-Tasking Skill
  • Scheduling

Timeline

In-Home Daycare Provider

Self-employeed
08.2010 - 01.2013

Assistant Floral Manager

Hy-Vee
02.2009 - Current

Transportation Clerk

Toy Network
08.2007 - 08.2010

Floral Designer

Ruth’s Flower Shop
10.1999 - 08.2007

High School diploma -

Waukon Sr. High School

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Heidi Miller