Heidi Miller
Etters,PA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Parts Specialist lead
penn power group
11.2018 - Current
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Professional, reliable, efficient, knowledgeable and friendly customer service through sales
- Through Covid-19 worked on parts procurement for backordered parts
- Advising customers and the Service Department on substitution or modification of parts when the identical replacements are not available
- UPS world ship
- Tracked parts use and charged items to customer accounts for billing.
- Satisfied customers with fast, knowledgeable service for parts product needs.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- SAP
- Issued parts to technicians to complete customers' repairs.
- Increased store revenue by cross-selling products and upselling services to customers.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Maintained clean and neat parts counter and sales floor.
Parts Clerk
Highway Equipment and Supply
01.2016 - 11.2018
- Professional, reliable, efficient, knowledgeable and friendly customer service through sales
- Receiving payment and/or obtaining credit authorization for orders.
- Adhered to company guidelines for performance and compliance.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Organized parts storage and stocked inventory according to established guidelines.
Project Business Assistance/Account
Northwind Engineering,LLC
08.2015 - 02.2016
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
Administrative Assistant
E. K. Services Inc.
07.2011 - 08.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
Project Administrative Assistant
Kinsley Construction
04.2007 - 07.2011
- Created and submitted all the daily reports, as well as payroll
- Organized project documents to help administrative manager and boost team productivity.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created change orders for owners to sign for approval of additional work to be performed with labor hours, material, and equipment needed
- Tracked all continuation of work performed for additional billing at the end of the month with material and labor hours worked to complete job
- Tracked equipment through Pc client(payroll) and other software programs
- Recorded all trucks and equipment serviced
- Assisted superintendent as requested or required
- Hand delivered certified payroll, blue prints and submittals
- Laborer/Heavy Equipment Operator
Education
Diploma -
Red Land High School Lewisberry
Lewisberry, PACertification -
Harrisburg Area Community College
Harrisburg, PASkills
- Customer service (10 years)
- Report Generation
- SAP Understanding
- Supply Orders
- Administrative experience
- Freight Experience
- Coordinating Paperwork
- Inventory Management
- Training and Coaching
- Team Collaboration
- Proficient in [Microsoft]
- QuickBooks
Certification
Driver's License
Timeline
Parts Specialist lead
penn power group
11.2018 - Current
Parts Clerk
Highway Equipment and Supply
01.2016 - 11.2018
Project Business Assistance/Account
Northwind Engineering,LLC
08.2015 - 02.2016
Administrative Assistant
E. K. Services Inc.
07.2011 - 08.2015
Project Administrative Assistant
Kinsley Construction
04.2007 - 07.2011
Diploma -
Red Land High School Lewisberry
Certification -
Harrisburg Area Community College
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