Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Heidi Mills

Spotsylvania,VA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

16
16
years of professional experience

Work History

Insurance Verification Specialist

Mary Washington Healthcare
01.2016 - Current
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Observed strict procedures to protect sensitive patient information, medical records and payment data.
  • Reviewed 200+ patient cases per week and verified insurance coverage information.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Office Coordinator

Mary Washington Urology
01.2014 - 01.2016
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Managed 30 patient records daily
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
  • Trained new employees on administrative procedures, company policies and performance standards.

Scheduling Coordinator

Mary Washington Healthcare Healthlink
04.2007 - 01.2014
  • Maintained high level of customer service through friendly and polite demeanor.
  • Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
  • Resolved customer issues through research and problem solving.
  • Relayed and transcribed written and verbal messages to Doctors, Nurses and Trauma Teams.
  • Operated telephone operating system and documented calls in Cisco and Epic Hospital systems.
  • Collected and verified telephone numbers, addresses and proper spelling of names.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department or business.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Searched relevant directories to find contacts, business addresses, and Doctor information for customers and employees.

Education

High School Diploma -

Stafford Senior High School
Stafford
06.1998

Skills

  • Data Integrity
  • Medical Terminology
  • Insurance Terminology
  • Referral Coordination
  • Prior Authorization Processing
  • Insurance Plan Verification
  • Patient Health Information Access
  • Calendar and Appointment Management
  • Adaptable and Flexible
  • Deductible and Co-Pay Calculation

Timeline

Insurance Verification Specialist

Mary Washington Healthcare
01.2016 - Current

Office Coordinator

Mary Washington Urology
01.2014 - 01.2016

Scheduling Coordinator

Mary Washington Healthcare Healthlink
04.2007 - 01.2014

High School Diploma -

Stafford Senior High School

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Heidi Mills