Heidi Miranda
West Jordan,UT
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Kitchen Manager
Esperanza Elementary
West Valley City, UT
12.2021 - 04.2024
- Developed and implemented kitchen policies, procedures and quality standards.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
Assistant Manager
Cafe Rio
West Jordan, Utah
05.2016 - 06.2021
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Implemented new procedures or systems to improve efficiency within the organization.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Customer Service Representative
Funeral Home Miranda
Chihuahua, Chihuahua
03.2006 - 02.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Colegio de Bachilleres No. 1
Chihuahua, Mexico06-1997
Skills
- Quality Assurance
- Call Management
- Inbound and Outbound Calling
- Cost Control
- Scheduling
- Recruitment
- Appointment Scheduling
- Consultative Sales
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Kitchen Manager
Esperanza Elementary
12.2021 - 04.2024
Assistant Manager
Cafe Rio
05.2016 - 06.2021
Customer Service Representative
Funeral Home Miranda
03.2006 - 02.2016
High School Diploma -
Colegio de Bachilleres No. 1
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