Heidi Mitchell
Yelm
Summary
Dynamic professional with extensive experience at Uhaul & Storage, excelling in customer service and decision-making. Proven track record in enhancing customer satisfaction and resolving complex issues efficiently. Skilled in data management and call center operations, consistently achieving high performance metrics. Adept at adapting to changing environments and driving operational excellence.
Keeping customers and their belongings safe and secure while maintaining high levels of confidence and trust.
Overview
15
15
years of professional experience
Work History
Customer Care Representative
Uhaul & Storage
04.2025 - Current
- Assisted customers with inquiries regarding rental services and storage solutions.
- Processed reservations and payments using U-Haul's proprietary software systems.
- Provided support to customers during the rental pickup and return process.
- Resolved customer complaints by identifying issues and implementing timely solutions.
- Drive/Operate Tractor Trailer combo to deliver and pick up the portable storage units.
- Adapted quickly to changing circumstances, ensuring a seamless customer experience during peak hours.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Apprentice Elevator Mechanic
Otis Elevator Company
12.2021 - 01.2025
- Assisted in installation and maintenance of elevators, ensuring adherence to safety protocols.
- Troubleshot mechanical issues in elevator systems to minimize downtime and enhance performance.
- Collaborated with senior mechanics to execute preventative maintenance on various elevator models.
- Conducted inspections and tests on installed equipment, documenting findings for quality assurance.
- Operated hand and power tools efficiently for assembly and repair of elevator components.
- Improved elevator safety by conducting thorough inspections and maintenance checks on a regular basis.
- Participated in ongoing training programs to stay up-to-date with industry advancements and best practices.
Heavy Equipment Operator
Garner Construction WBE
09.2018 - 12.2021
- Operated heavy machinery, ensuring adherence to safety protocols and operational standards.
- Conducted routine inspections on equipment, identifying maintenance needs to prevent downtime.
- Collaborated with team members to streamline workflows and enhance productivity on job sites.
- Trained new operators on machinery operation, promoting safety and efficiency best practices.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
Manager
Orielly Auto Parts
05.2011 - 01.2014
- Oversaw daily operations, ensuring compliance with safety protocols and company policies.
- Developed and implemented training programs for new employees to enhance service quality.
- Managed inventory control processes, optimizing stock levels and reducing excess inventory.
- Collaborated with team leads to improve workflow efficiencies and streamline operational processes.
- Mentored staff on customer service best practices, resulting in improved customer satisfaction ratings.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
No Degree - Heavy Equipment Operator
IUOE Training Facility
Kittitas, WA06-2019
Administrative Medical Office Assistant - Nursing Administration
Stratford Institute
California03-2009
No Degree - Nursing
South Puget Sound Community College
Olympia, WA06-2004
High School Diploma -
Yelm High School
Yelm, WA06-2002
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Decision-making
- Phone etiquette
- Security verification
- Call center operations
- Call documentation
- Policies and procedures adherence
- Data management
Timeline
Customer Care Representative
Uhaul & Storage
04.2025 - Current
Apprentice Elevator Mechanic
Otis Elevator Company
12.2021 - 01.2025
Heavy Equipment Operator
Garner Construction WBE
09.2018 - 12.2021
Manager
Orielly Auto Parts
05.2011 - 01.2014
No Degree - Heavy Equipment Operator
IUOE Training Facility
Administrative Medical Office Assistant - Nursing Administration
Stratford Institute
No Degree - Nursing
South Puget Sound Community College
High School Diploma -
Yelm High School
Contagious Enthusiasm Award
While in Nursing working with the elderly, injured and sometimes dying, I did my best every day to ensure a positive work environment and safe place for the patients to get care. I was awarded this because my nurse said all too often people are not surrounded by enough joy in our industry and I had shown an exemplary standard of care through positivity while on the job.