Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Heidi Molthan

Rockwall

Summary

Professional with background in healthcare management, bringing valuable experience in streamlining operations and boosting clinic performance. Dependable and adaptable. Focused on patient care and staff development.

Overview

29
29
years of professional experience

Work History

Practice Manager

Rockwall Psychiatry
05.2023 - Current
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Created and implemented organizational policies and procedures.

Office Manager

Doc's Body Shop Chiropractic, Rockwall Texas
09.2020 - 01.2023
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Managed scheduling

Customer Relations Director

Diabetic Outreach, Lincoln Nebraska
01.2008 - 01.2014
  • Traveled to different locations (nursing homes, assisted living homes, independent living homes) and offered clinics for diabetic supplies, mainly shoes.
  • Attended marketing events.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
  • Managed customer relations on ongoing basis to maximize customer retention.

Corporate Store Auditor/Pharmacy Director's assistant/Trainer

B&R, Lincoln Nebraska
01.1997 - 01.2006
  • Maintained open lines of communication with store management regarding audit findings, fostering a collaborative atmosphere for problem solving.
  • Conducted comprehensive financial audits to ensure accurate record keeping and cash handling procedures.
  • Demonstrated excellent time management skills by consistently meeting deadlines and submitting thorough audit reports.
  • Assisted in staff training, ensuring all employees were knowledgeable about company policies and best practices.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

Education

Associates - Accounting

SouthEast Community College
01.2003

Skills

  • Practice management
  • Schedule management
  • Patient relations
  • HIPAA guidelines
  • Marketing
  • Bookkeeping
  • Training and mentoring
  • Electronic medical record software

Accomplishments

Leader for Re:generation.

Re:generation is a 12-step discipleship ministry based on the principles of healing and life transformation found in the bible.

Timeline

Practice Manager

Rockwall Psychiatry
05.2023 - Current

Office Manager

Doc's Body Shop Chiropractic, Rockwall Texas
09.2020 - 01.2023

Customer Relations Director

Diabetic Outreach, Lincoln Nebraska
01.2008 - 01.2014

Corporate Store Auditor/Pharmacy Director's assistant/Trainer

B&R, Lincoln Nebraska
01.1997 - 01.2006

Associates - Accounting

SouthEast Community College

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