Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Moore

Mundelein,IL

Summary

Experienced Site Services Coordinator at Jones Lang LaSalle, adept at enhancing client experiences through effective communication and collaboration. Proven leader in event coordination and facility management, ensuring operational excellence. Highly adaptable with a strong focus on customer satisfaction and process improvement, driving efficiency in service delivery and team productivity.

Overview

24
24
years of professional experience

Work History

Site Services Coordinator

Jones Lang LaSalle, JLL
01.2013 - Current
  • Greet clients and colleagues at front desk / client entrance.
  • Answer incoming calls, direct calls to the appropriate staff, address general inquires (telephone, email, walk-in).
  • General office duties – Create and distribute office notices, coordinate meetings including catering and technology, conference room reservations, assist visiting colleagues.
  • Maintain a neat and organized office space by ordering supplies/refreshments, process mail and
    create work orders as needed.
  • Daily walkthrough of conference and wellness rooms. Replenish supplies as needed.
  • Daily monitoring and timely response of shared mailboxes.
  • Conduct regular inspections to identify areas for improvement and develop action plans to address any issues, including interior and exterior areas of the building for cleanliness, safety and security.
  • Assist with obtaining vendor COI’s and other permits as needed.
  • Assist with requesting building access for clients and vendors.
  • Escalate any potential disruptions to building power to appropriate Facilities Management contact.
  • Comply with all health and safety policies and procedures.
  • Oversee the maintenance and repair activities of mechanical, electrical, plumbing, and other technical systems in accordance with industry standards and best practices.
  • Handle general accounting – work with vendors to obtain necessary documents for vendor creation, invoice processing, follow-up with Accounts Payable on payment inquiries.
  • Assist with Budget creation and forecasting.
  • Collaborate with cross-functional teams to provide Real Estate/technical support during new facility startups, renovations, relocations and decommissions.
  • Help coordinate facility services in other locations as needed.
  • Operate as a liaison between national corporate Real Estate and local office.
  • Serve as point of contact for property management.
  • Assist with security badge creation and distribution where applicable.
  • Represent Real Estate during business continuity planning/activities.
  • Assist with onsite colleague events.

Client Service Coordinator

Hewitt Associates
01.2002 - 01.2013
  • Partnered with client development and service providers to ensure consistent site visit experience for prospects and current client renewals.
  • Managed the delivery of all aspects of event coordination; information sharing, recommendations, and made accessible for last minute needs and/or changes.
  • Reserved rooms via reservation system, coordinated technology, room requirements, food service, transportation, client gifts.
  • Maintained hard copy and electronic files for all events.
  • Managed the appearance and effectiveness of all client and executive space. Partnered with other internal groups to provide consistent maintenance and presentation. Scheduled and facilitated quarterly walk-throughs.
  • Maintained a working knowledge of audio visual equipment and provided instructions to meeting attendees for maximum presentation effectiveness.
  • Developed professional relationships with internal service providers to include Audio Visual, Facilities Management, Food Service, IT, Security, and regional Client Services Coordinators.

Education

High School Diploma -

Santa Fe Christian
Solana Beach, CA
06.1983

Skills

  • Collaborative team member
  • Dedicated to customer satisfaction
  • Demonstrated leader
  • Effective communicator
  • Highly adaptable
  • Proficient in handling multiple priorities

Timeline

Site Services Coordinator

Jones Lang LaSalle, JLL
01.2013 - Current

Client Service Coordinator

Hewitt Associates
01.2002 - 01.2013

High School Diploma -

Santa Fe Christian

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