Summary
Overview
Work History
Education
Skills
Avid musician
Timeline
Generic

Heidi Moser

Summary

Friendly Waitress Trainer offering [Number] years of hands-on experience in restaurant industry. Communicative and punctual individual polished in training new servers and providing ongoing instruction. Commended for first-rate workmanship abilities and phenomenal customer service skills. Patient Waitress Trainer with years of experience training and assigning tasks to new servers. Committed to onboarding servers with proper knowledge and skills. Well-versed in helping new waiters memorize menu and explaining preparation methods of menu items. Independent individual comfortable working under pressure in fast-paced environment.

Overview

5
5
years of professional experience

Work History

Waitress Trainer

Applebees Bar And Grill
02.2022 - Current
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
  • Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Contributed to a decrease in employee turnover by creating an engaging workplace culture that emphasized growth opportunities and professional development.
  • Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.

Lifeguard

High Sierra Pools
07.2019 - 08.2021
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Promoted water safety awareness with educational presentations to community groups.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Monitored safety of guests in and around swimming pool.
  • Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
  • Administered CPR and first-aid following best practices.
  • Inspected pools and pools areas for adherence to safety protocols.

Education

Current Study Pre Law

Penn State New Kenn
New Kensington, PA

Skills

  • Order Accuracy
  • Reservation Management
  • Salesmanship
  • Role Modeling
  • Constructive Feedback
  • Coaching and Mentoring
  • Patience and Tact
  • Memory retention
  • Efficient Movement
  • Menu Memorization
  • Team Member Training
  • Food Quality Standards
  • Policy Enforcement

Avid musician

Can play and teach multiple instruments

Self taught

Played all through middle school, highschool, and keep up in college.

Timeline

Waitress Trainer

Applebees Bar And Grill
02.2022 - Current

Lifeguard

High Sierra Pools
07.2019 - 08.2021

Current Study Pre Law

Penn State New Kenn

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Heidi Moser