HEIDI M. YANEZ
EPHRATA,PA
Summary
Motivated and bilingual professional with strong experience in operations, customer service, administration, and sales. Seeking a full-time role where I can apply my organizational skills, communication abilities, and leadership experience while continuing to grow professionally.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Operations
Value Rentals of Reading LLC
08.2021 - Current
- Oversee day-to-day operations for 77 rental units, 31 parking spaces, and 14 garages.
- Communicate with 5+ prospective renters daily, explaining requirements and lease processes.
- Manage maintenance requests, inspections, and repair coordination.
- Review invoices, track expenses, and handle administrative duties.
- Inspect vacant units, schedule turnovers, and calculate deposit refunds.
Sales & Leasing Consultant
Savage Kia
08.2019 - 08.2021
- Delivered high-level customer service and met weekly, monthly, and yearly sales targets.
- Maintained CRM records and completed follow-up activities consistently.
- Prospected customers via calls, emails, social media, and walk-ins.
- Ensured accurate vehicle delivery and resolved customer concerns promptly.
Events & Sales Manager
Shuman Development Group
02.2018 - 03.2019
- Managed event planning, client communication, scheduling, and vendor relationships.
- Created budgets, negotiated contracts, and reduced costs while maintaining quality.
- Oversaw catering, security, AV, and rental needs for events.
- Processed invoices, payments, account statements, and collections.
- Hired, trained, and supervised staff.
Retail Associate
Express Mobile Connection (MetroPCS)
08.2014 - 08.2017
- Assisted customers with device questions, pricing, features, and troubleshooting.
- Demonstrated devices, explained warranties, and solved customer issues.
- Maintained inventory records and completed reporting.
Secretary / Dispatcher
Nueva Imagen Transportation Inc.
08.2012 - 06.2014
- Scheduled transportation services and responded to service requests.
- Managed calls, customer inquiries, and administrative tasks.
- Recorded interactions and coordinated weekly driver schedules.
Education
High School Diploma -
Reading Senior High School
Reading, PA06-2014
Skills
- Operational efficiency
- Operations oversight
- Teamwork and collaboration
- Team leadership
- Customer service
- Relationship building
- Goal oriented
- Office organization
- Follow-up techniques
- Customer relations
- Verbal and written communication
Certification
- Social Media Marketing
- Basics of Effective Project Management & Execution
Languages
Fluent in English & Spanish; experience translating for New Testament International Mission Team.
Timeline
Director of Operations
Value Rentals of Reading LLC
08.2021 - Current
Sales & Leasing Consultant
Savage Kia
08.2019 - 08.2021
Events & Sales Manager
Shuman Development Group
02.2018 - 03.2019
Retail Associate
Express Mobile Connection (MetroPCS)
08.2014 - 08.2017
Secretary / Dispatcher
Nueva Imagen Transportation Inc.
08.2012 - 06.2014
High School Diploma -
Reading Senior High School