Summary
Overview
Work History
Education
Skills
Timeline
Generic

HEIDI MYERS

Knightdale,NC

Summary

  • Global Supply Chain Expert Performance oriented Exceptional Written & Verbal Communication Skills Self-Starter Proficient in Distribution Methods
  • Robust Customer Service
  • Refined Organizational Techniques
  • Cross Functional over multiple departments
  • Articulate Problem-Solving Methods
  • Forecasting Stock Levels
  • Inventory Planning
  • 20+ years of Warehousing Experience
  • Skillful Operational and Business Plans
  • Global Data Analysis
  • Global Financial Payment Audit

Overview

28
28
years of professional experience

Work History

Global Project Manager

Cisco
Research Triangle Park, NC
10.2015 - Current
  • Analyzes data around the management of transportation, warehousing and carriers in the United States, Canada, Latin America, Asia and Europe with logistical movements within land, sea and air.
  • Uses key performance indicators (KPI) to help the organization define and measure progress toward organizational goals.
  • Uploading data from several relation data bases and various other data sources into MS Excel and Access data management environments.
  • Merges and connects analysis across the data sources to perform root cause analysis of supply chain situational awareness and problems resolution.
  • Primary tool for analysis is MS Excel and Access Databases.
  • Identifying and documenting data quality problems and coordinating with stakeholders to affect corrections.
  • Forecasts costs and budget.
  • Past and future, optimization possibilities.
  • 10-20-million-dollar invoice transactions being managed through to delivery at any one time.
  • Analyzes pivot tables functionality.
  • Match file from ERP system.
  • Delivers repeatable manual analysis of data process involving transportation, logistics and account management information sources.
  • Communicates with Third Party Logistics to audit multi transaction processes.

Client Empowerment & Training Manager/Account Manager

Riley Life Logistics
Raleigh, NC
06.2014 - 07.2015
  • Assisting the Chief Operating Officer with extensive restructure of all warehousing procedures and creating a complete operational manual with details of all new operating procedures.
  • Devising a new location SKU management system for implementation throughout the warehouse.
  • Training and mentoring new hires.
  • Working with cross-functional departments, developing advanced knowledge of all areas, including receiving, shipping, sales and project management.
  • Building new client portfolios and updating existing client portfolios, introducing new clients and guiding them through workflow processes.
  • Managing inventory with order fulfilment for an e-commerce company and forecasting stock status levels for safety stock.

Logistics Analyst /Lead Customer Service

Wake Forest, NC
06.2012 - 06.2014
  • Incorporated ERP systems, built SOP (Standard Operating Procedure) models and performed in-depth data analysis.
  • Assisted the Director of Logistics and conducted performance measurements of new logistic structures.
  • Out-sourcing 3PL Logistic provider.
  • Coordinated long distance shipment of storage containers within the United States and reported status changes and requests to expedite shipments to management staff.
  • Estimated and calculated pricing contracts for long and short term customer accounts and monitored and resolved leading customer issues, ensuring the highest standards of customer service were maintained.

Supply Chain Management Analyst

Owens & Minor
Raleigh, NC
10.2008 - 06.2012
  • Led and directed the product inventory supply chain from vendor to customer in a global organization within the medical industry.
  • Managed all aspects of spending and purchasing of over USD $25,000,000 annually, resulting in cost efficient control of inventory.
  • Managed inventory availability data in order to provide accurate information to sales, logistics and customers and performed warehouse inventory audits on a scheduled and ad-hoc basis.
  • Liaised with vendors on all aspects of the vendor relationship and addressed any issues regarding discrepancies between the merchandise ordered and received.
  • Resolved any issues with inventory shortages by transferring from distribution center or by substituting alternative products and negotiating expedited delivery based upon customer needs.
  • Processed returns of inventory to the initial vendor for defective or damaged merchandise or for excess inventory levels, while ensured accurate and proper financial accounting.
  • Created and maintained product usage forecasting models, analyzed and consumed the output data to optimize and streamline standard orders.
  • Analyzed data for product usage and managed product stock status based on the analysis outcome.
  • Checked receipt, quality inspection, and storage and availability status of product inventory and immediately addressed any quantity or quality issues.

Lead Dispatcher / Freight Router

HBI Freight/Home Delivery America
Clayton, NC
04.2008 - 10.2008
  • Analyzed and optimized delivery routes for efficiency and cost effectiveness and coordinated with customers regarding delivery and installation of appliances.
  • Processed returns initiated by manufacturers such as GE, Maytag, and LG and handled bills of lading for delivery drivers.
  • Received, maintained and verified delivery sign off documentation and transferred customer data from order management system into route management software.

Operations Analyst / Freight Broker

Mach 1 Global
Imperial, PA
01.2008 - 04.2008
  • Served as liaison for freight carriers and shippers for this ISO 9001-2000 and TSA Certified organization and ensured effective mediation to facilitate the safe and timely movement of mission critical freight.
  • Organized and directed customer accounts, handling payments and communicating account status to corporate headquarters.
  • Estimated shipping charges and provided quotes to customers and sourced carriers of multiple modes, such as LTL, Air, Rail and Ocean for customer freight.

Courier/Supply Manager/Dispatch/CSR

Federal Express
Raleigh, Pittsburgh, NC, PA
01.1997 - 01.2008
  • Provided global tracking and tracing data to customers and initiated claims for freight for all service lines.
  • Organized efficient pickups for Call Tags, Damaged Call Tags and Package Return Program.
  • Initiated supply deliveries for Ground and Express customer supplies and analyzed logistical full and part-time patterns to maximize full route potential Software Experience Citrix, JDA, 3GTMS, EDI, 3PL Central, Oracle, PEGA, C3, CICE, TIARA, Bold-Integration Point, B2B, Microsoft Suite.

Education

Green Six Sigma Certificate -

2018

Lean Six Sigma Certificate -

2018

Bachelor of Arts - Supply Chain Management

Ashford University
2014

Associate of Arts -

Villanova University, Davidson Community College
1996

Skills

  • account management, streamline, ad, B2B, budget, Citrix, contracts, client, clients, customer service, data analysis, data management, Databases, delivery, documentation, drivers, e-commerce, EDI, ERP, financial accounting, forecasting, functional, inspection, inventory levels, inventory, ISO 9001, Latin, Logistics, Director, Managing, mediation, mentoring, Access, MS Excel, Microsoft Suite, 2000, negotiating, optimization, Oracle, order management, organizational, pivot tables, pricing, processes, progress, project management, purchasing, quality, Express, receiving, safety, sales, shipping, Six Sigma, SOP, supply chain, transportation, warehousing, workflow

Timeline

Global Project Manager

Cisco
10.2015 - Current

Client Empowerment & Training Manager/Account Manager

Riley Life Logistics
06.2014 - 07.2015

Logistics Analyst /Lead Customer Service

06.2012 - 06.2014

Supply Chain Management Analyst

Owens & Minor
10.2008 - 06.2012

Lead Dispatcher / Freight Router

HBI Freight/Home Delivery America
04.2008 - 10.2008

Operations Analyst / Freight Broker

Mach 1 Global
01.2008 - 04.2008

Courier/Supply Manager/Dispatch/CSR

Federal Express
01.1997 - 01.2008

Green Six Sigma Certificate -

Lean Six Sigma Certificate -

Bachelor of Arts - Supply Chain Management

Ashford University

Associate of Arts -

Villanova University, Davidson Community College

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HEIDI MYERS