Heidi Nava
Logan,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices.
Overview
17
17
years of professional experience
Work History
Patient Account Representative
Receivable Solutions Inc.
Logan, OH
06.2024 - Current
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Prepared reports detailing billing actions, flags and other key information.
- Processed payments that had been received from insurance companies and Medicare.
- Accurately posted payments and adjustments both electronically and manually.
- Maintained compliance with HIPAA regulations while handling sensitive patient information during payment posting tasks.
Patient Account Representative
Firstsource Solutions
Logan, OH
11.2023 - 05.2024
- Entered client details and notes into system for interdepartmental access and review.
- Took money and cards from customers to handle payment processing.
- Processed payments that had been received from insurance companies and Medicare.
- Accurately posted payments and adjustments both electronically and manually.
- Contributed to improving departmental workflows by regularly sharing insights and feedback on processes with management.
- Maintained compliance with HIPAA regulations while handling sensitive patient information during payment posting tasks.
- Responded to customer concerns and questions on daily basis.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Passionate about learning and committed to continual improvement.
Patient Service Representative
Fairfield Spine And Rehab Center
02.2021 - 11.2022
- Completed clerical and data entry tasks to optimize financial procedures.
- Reconciled accounts and investigated variances.
- Identified and corrected miscalculations and financial discrepancies to support quality assurance.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
Patient Service Representative
Pickerington Eyecare Associates
04.2019 - 01.2020
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Handled customer service inquiries in person, via telephone and through email.
- Balanced deposits and credit card payments each day.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
Patient Service Representative
Reynoldsburg Eye Care
08.2016 - 10.2017
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
Patient Financial Specialist
Mt Carmel Health System
04.2007 - 04.2015
- Managed and responded to correspondence and inquiries from customers.
- Entered figures using 10-key calculator to compute data quickly.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Education
Certified Medical Office Assistant - Medical Office
Eastland Fairfield Career And Technical Schools
Groveport, OH06.2006
Associate of Arts - General Studies
Bakersfield College
Bakersfield, CA03.1994
Skills
- Collection Management
- HCPCS Compliance
- Claims Handling and Coverage Verification
- Insurance Verification
- Deposit Processing
- Workers Compensation Claims
- Customer Service
- Medical Billing including Workers Comp Claims
Timeline
Patient Account Representative
Receivable Solutions Inc.
06.2024 - Current
Patient Account Representative
Firstsource Solutions
11.2023 - 05.2024
Patient Service Representative
Fairfield Spine And Rehab Center
02.2021 - 11.2022
Patient Service Representative
Pickerington Eyecare Associates
04.2019 - 01.2020
Patient Service Representative
Reynoldsburg Eye Care
08.2016 - 10.2017
Patient Financial Specialist
Mt Carmel Health System
04.2007 - 04.2015
Certified Medical Office Assistant - Medical Office
Eastland Fairfield Career And Technical Schools
Associate of Arts - General Studies
Bakersfield College
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