Heidi Nay
South Ogden,UT
Summary
Forward-thinking professional with 15 years of experience (6 being management) creating company & self growth along with strong customer service & retention ability. Executed growth in multiple companies & departments leveraging managerial skills, software sales, financial management, great hiring practices and commitment to innovation, trained leadership and efficiency. Works hard alone or in teams with outstanding communication, demand for accountability and approachable personality. Strong ability to build & maintain relationships with multiple accounts/customers & colleagues within the company while training, coaching & guiding both. Enterprising Commercial Lines Account Manager eager to utilize 11.5 years of insurance industry performance to add value in a new role.
Overview
18
18
years of professional experience
Work History
Commercial Lines Senior Account Manager
England Logistics
SLC, UT
11.2012 - 08.2023
- Managed smaller fleets of commercial trucks for 3 yrs. Managed up to 350 fleets of trucks at a time. Each fleet had between 1 & 75 trucks.
- Negotiated contracts, closed agreements and supported sales team in growth & achieving record highs multiple months/years in a row.
- Reached out to accounts to measure customer satisfaction and increase revenue.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Worked with multiple departments and other teams to recruit carriers then manage and optimize carrier attainment & growth.
- Achieved or surpassed sales quotas by as much as 120% (could be more, just haven't been on the sales side for sometime).
- Many months/years of ramp attainment on a personal level.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Asked probing questions to determine service needs and take action to retain carriers, grow gallons & grow in network % to increase margin.
- Using high efficiency software, tracked & managed fleet expenditures.
Sales Account Manager - Google Offers Team
Marketstar
Ogden, UT
07.2011 - 09.2012
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge & setting them up appropriately to succeed when their business was promoted upon Google Offers platform.
- Negotiated contracts that both suited the client (Google) & the customer that fell within the guidelines of what was needed to make margin & boost popularity of the program itself, i.e. 'Drive a Tank' MN or Sunset 44 Bistro & Banquet MO (bringing on customers that people knew about across the nation).
- Maintained relationships with carriers who performed well to keep or get them on board to run another deal.
- Provided excellent services for customers by following up on issues, telling them about their progress & success and making sure everything went ok before, during & after their deal running to provide transparency & show growth in online reviews & city/state/national recognition.
Media/Advertising Sales Representative/Mgr/Trainer
Standard-Examiner
Ogden, UT
06.2009 - 07.2011
- Drove customer retention through excellent customer service and regularly and customarily engaging in-person.
- Demonstrated and maintained expert knowledge and understanding of print products, digital products and digital marketing services.
- Communicated with management to offer accurate forecasts and market intelligence that impacted revenue .
- Represented and embraced non-traditional products and services to diversify new revenue streams and capitalize on customer base.
- Prospected, expanded reached and improved value proposition to consistently meet and exceed print and digital revenue targets.
- Identified new customer opportunities through careful study of advertising markets.
- Created sales presentations to promote advertising benefits to potential customers.
- Developed new business by understanding customer needs and selling products and services that offered value.
- Managed the online team of Standard-Examiner & more than tripled it's growth using my own prospecting/selling & developing/managing others within that department.
- Created substantial growth within the company as a whole as the majority of the Senior reps were older, didn't believe in print, didn't understand the value of it. I trained them, I grew them, I taught them, I managed their performance, I showed them their growth as a team & individually & how it grew business as well as their paychecks.
Assistant Store Manager
Pac Sun
Layton/Ogden, UT
03.2005 - 05.2009
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
- Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Education
High School Diploma -
Roy High School
Roy, UTAssociate of Science -
Weber State University
Ogden, UTSkills
- Fleet management
- Portfolio management
- Maintenance & Repair
- Data Management
- Business strategies
- Excellent negotiation skills
- Leadership management trained
- Revenue generation
- Sales tactics
- Preparing contracts
- Customer Service
- Proficient in Word, Excel, SalesForce, Sugar, Power Point & Sales Driven Social Media
- Excellent communication skills
- Issue resolution
- Business development
- Strategic Planning
- Persuasive communication expertise
- Goal-oriented
- Value add/Upsell
- Expense Management
- Competitive Analysis
- Persuasive Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Commercial Lines Senior Account Manager
England Logistics
11.2012 - 08.2023
Sales Account Manager - Google Offers Team
Marketstar
07.2011 - 09.2012
Media/Advertising Sales Representative/Mgr/Trainer
Standard-Examiner
06.2009 - 07.2011
Assistant Store Manager
Pac Sun
03.2005 - 05.2009
High School Diploma -
Roy High School
Associate of Science -
Weber State University
Additional Information
I've worked in transportation for a total of 12.5 yrs managing fleets of all sizes.
I've been in sales/customer service for a total of 28 yrs.
I've worked with multiple different software companies to help manage finances for large & small companies.
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