Heidi Nocero
Fort Mill,SC
Summary
Dynamic leader with a proven track record in operations management and customer relations, honed at Heidi's Concrete Construction, LLC, and Amazon. Expert in staff management, financial oversight, and enhancing customer satisfaction. Demonstrates exceptional verbal and written communication, alongside a keen attention to detail. Achieved significant improvements in efficiency and team collaboration, driving business success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner
Heidi's Concrete Construction, LLC
08.2023 - 08.2024
- Business start-up of my own independently owned and operated minority woman's business.
- Necessary certifications and licenses for legality business start up.
- Learning about concrete industry, selling market trends around Charlotte, NC area, contractor specifications and customer sales and service.
Warehouse Worker
Amazon
09.2018 - 08.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50+ pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified quantity and description of materials received by checking merchandise against packing list.
Homemaker/mom
Self
06.2014 - 09.2018
- Self-motivated, with a strong sense of personal responsibility to take care of my children while my husbands job relocated us from New York to South Carolina. Spent these years as a homemaker and mom and running the household. I loved every aspect of this time but was ready to get back to work after they were in high school.
Senior Site Supervisor
The Resource Center
03.2011 - 05.2014
- Investigated and reported on accidents, injuries and near-miss incidents.
- Trained new team members on site policies and procedures.
- Developed work schedules for team members to maximize shift coverage.
- Implemented best practices and safe operating procedures.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Reduced costs for the company through effective budget management and vendor negotiations.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Facilitated training programs for new hires, enhancing team skill sets and performance.
- Implemented cost-saving strategies without compromising on quality, maximizing profitability for company.
- Improved team morale and productivity with regular feedback sessions and recognition of achievements.
- Addressed and resolved onsite conflicts swiftly, maintaining positive and productive work environment.
- Developed comprehensive project schedules to optimize resources and minimize downtime.
- Enhanced site safety by implementing rigorous daily inspection routines.
- Conducted regular safety drills to ensure team preparedness in case of emergencies, prioritizing worker well-being.
- Negotiated with local authorities for necessary permits and licenses, ensuring legal compliance and project continuity.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Trained workers in proper methods, equipment operation and safety procedures.
Certified Nursing Assistant
The Heritage Group
01.2005 - 05.2011
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Administered medication under supervision of nursing staff, contributing to effective treatment plans.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.`
- Documented patient information and care activities in electronic health record.
Store Manager
Zales The Diamond Store
02.2002 - 01.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
Associate of Arts - Early Childhood Care And Education
Jamestown Community College
Jamestown05.2018
High School Diploma -
Falconer Central High
Falconer, NY06.1997
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Operations Management
- Business Planning
- Staff Management
- Team Oversight
- Staff hiring
- Financial Management
- Sales Leadership
- Employee Development
- Administrative Oversight
- Sales management
- Cost Reduction
- Budget Development
- Human Resource Management
- Attention to Detail
- Customer Service
- Decision-Making
- Teamwork and Collaboration
- Team Leadership
- Scheduling
- Goal Setting
- Customer Service Management
- Effective leader
- Inventory Control
- Purchasing and planning
- Schedule Management
- Inventory Tracking and Management
- Employee Scheduling
- Budget Control
- Records Organization and Management
Accomplishments
Certified Special Needs Foster Mom 2008
Sunday School Teacher 2010
Certification
Diamond Certification 2003
Certified Gemologist 2003
Certified Nursing Assistant 2006
Business Management Certificate 2015
Timeline
Owner
Heidi's Concrete Construction, LLC
08.2023 - 08.2024
Warehouse Worker
Amazon
09.2018 - 08.2023
Homemaker/mom
Self
06.2014 - 09.2018
Senior Site Supervisor
The Resource Center
03.2011 - 05.2014
Certified Nursing Assistant
The Heritage Group
01.2005 - 05.2011
Store Manager
Zales The Diamond Store
02.2002 - 01.2005
Associate of Arts - Early Childhood Care And Education
Jamestown Community College
High School Diploma -
Falconer Central High
Diamond Certification 2003
Certified Gemologist 2003
Certified Nursing Assistant 2006
Business Management Certificate 2015
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