Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Heidi Norman

Springfield,OR

Summary

Hardworking individual that is good at time efficiency, prioritizing and organizing, and team environments. Experienced in customer service, providing a welcoming environment and atmosphere to the work place. Excellent listener and problem-solver with an adaptable and coachable mentality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Production Manager

Oakway Fiit
Eugene, OR
03.2023 - Current
  • Analyzed production processes to identify areas for improvement in efficiency and cost savings.
  • Conducted regular meetings with staff to discuss progress and address any issues or concerns.
  • Trained new employees on proper use of equipment, safety procedures, sales, and job functions.
  • Prevented and resolved customer issues regarding production through planning.
  • Managed membership sales including insurance memberships and programs.

Barista

Dutch Bros
Springfield, OR
03.2023 - 11.2023
  • Operated cash registers to process customer payments.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained calm demeanor during high-volume periods and special events.

Concession Stand Worker

University of Oregon
Eugene, OR
04.2018 - 08.2018
  • Answered patron questions about menu items, pricing and potential food allergy risks.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Received orders and fulfilled orders quickly and efficiently.
  • Monitored supply inventory and replenished at end of each day to prepare for next event.
  • Worked with teammates and openly invited coaching from management team.
  • Calculated and processed payments, communicating with customers to ensure accuracy and satisfaction.
  • Cleaned food preparation areas, cooking surfaces and utensils.

Work Study Student

Mount Hood Community College
Gresham, OR
12.2021 - 06.2022
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Assisted in day-to-day maintenance and responsibilities to facilitate operations of assigned department.
  • Delivered messages and ran errands.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Re-racked weights to maintain neat, organized and clean gym.
  • Cleaned and sterilized gym equipment multiple times throughout shift to decrease amount of harmful bacteria.

Volleyball Coach

Northwest Volleyball Club
Bellevue, WA
01.2020 - 06.2020
  • Suggested exercise modifications to individual athletes to avoid strain and injury.
  • Executed consistent program of stretching and conditioning, which helped to reduce number of injuries for players.
  • Developed training and exercise programs to meet individual requirements and team play strategies.
  • Planned strategies and selected optimal team lineups to execute game plans.
  • Coached individuals between ages of 11 and 16 on volleyball techniques.
  • Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
  • Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.

Education

Associate of Arts - Oregon Transfer

Mount Hood Community College
Gresham, OR
03.2023

Thurston High School
Springfield, OR
06.2020

Skills

  • Practicing Proficiency
  • Human Anatomy Knowledge
  • Hardworking
  • Reliable & Trustworthy
  • Problem Resolution
  • Team Building
  • Communicating
  • Flexible Schedule
  • First Aid/CPR
  • Customer Service
  • Critical Thinking

Affiliations

  • Part of the National Honors Society in high school and college: GPA: above 3.5.

Certification

  • CPR/AED and First Aid Certification - December 2022

Timeline

Production Manager

Oakway Fiit
03.2023 - Current

Barista

Dutch Bros
03.2023 - 11.2023

Work Study Student

Mount Hood Community College
12.2021 - 06.2022

Volleyball Coach

Northwest Volleyball Club
01.2020 - 06.2020

Concession Stand Worker

University of Oregon
04.2018 - 08.2018

Associate of Arts - Oregon Transfer

Mount Hood Community College

Thurston High School

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Heidi Norman