Heidi Oberfrank
Maplewood,MN
Summary
Dynamic Furniture Sales Associate at Slumberland Furniture with a proven track record in delivering exceptional customer service and coordinating timely deliveries. Skilled in furniture merchandising and inventory monitoring, I excel at understanding customer needs and promoting warranties, ensuring a seamless shopping experience that drives sales and enhances brand loyalty.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Furniture Sales Associate
Slumberland Furniture
09.2001 - 05.2025
Working with the customers to find out their needs with no pressure in terms of price, quality, and color .
Prioritized helping customers and ensuring that they were notified on new sales coming up.
Researched item(s) that customers wanted through our online site or through calling other slumberland stores to see what was available and how soon customers would be able to get it.
Update customers of the delivery status and make sure everything is on the same truck and that the delivery dates are to what they were wanting. However, if there are any delays, the customer would be notified as soon as possible.
Ensure the tags for pricing were updated weekly and that the store was straightened and cleaned daily.
Performed all of the money transactions for the customers to complete their purchases, and prioritized them based on who was first or is ready to finalize their order.
Education
High School Diploma -
Bark River Harris
Bark River, MI06-1987
Skills
- Product demonstration
- Computer skills
- Furniture merchandising
- Store cleaning
- Material selection
- Inventory monitoring
- Brand awareness
- Warranty sales
- Delivery coordination
- Fabrics
- Warranty promotion
- punctual
- good customer service
Certification
- certified selling all mattress's and furniture, along with warranty sales yearly. Last one done in March of 2025
Timeline
Furniture Sales Associate
Slumberland Furniture
09.2001 - 05.2025
High School Diploma -
Bark River Harris
Awards
I was a part of the chairman's council and president's club, and was number 1 in the store since 2006 and top 10 in the Twin Cities for Slumberland Furniture. Chairman's council involves a person that meets 850,000 of delivered sales per year. Presidents club involves a person that is in the top ten of the company every quarter. I have delivered and written over one million dollars in sales per year for the past 10 years.