Heidi OBrien
Chandler,AZ
Summary
Dynamic professional with proven leadership at Ahwatukee Country Club, adept in POS system operation and exceptional customer service. Elevated guest experiences through meticulous attention to detail and strong multitasking abilities, significantly boosting repeat customer rates. Skilled in employee coaching and customer relations, fostering a positive and efficient team environment.
Diligent server/bartender, with solid background in providing an exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
18
18
years of professional experience
Work History
Server/Bartender Shift Manager
Ahwatukee Country Club
02.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Assistant Manager
Hollywood Video
02.2006 - 03.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Education
High School Diploma -
San Marcos HIgh School
Santa Barbara, CA06-1980
Skills
- Strong work ethic
- Upselling strategies
- Money handling
- Exceptional customer service
- POS system operation
- Decision-making
- Guest engagement
- Time management
- Customer relations
- Professional appearance
- Memory retention
- Employee coaching
- Customer service
- Cleanliness standards
Languages
English
Full Professional
Interests
- I enjoy helping others and giving back to the community
- Participating in cultural exchange programs and homestays
- Gym Workouts
- Swimming
- Enjoy participating in golf for overall physical and mental well-being
- Enjoy experimenting with different ingredients and flavors in the kitchen
Timeline
Server/Bartender Shift Manager
Ahwatukee Country Club
02.2023 - 01.2024
Assistant Manager
Hollywood Video
02.2006 - 03.2008
High School Diploma -
San Marcos HIgh School
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