Heidi Olson
Frankfort,Illinois
Summary
Highly-motivated insurance specialist with desire to take on new challenges. Strong work ethic, adaptability, and exceptional writing and grammar skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Summit Hill District 161
01.2023 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Taught grammar, reading comprehension, spelling, some beginning Spanish.
- Graded grammar and spelling based on Illinois teaching standards.
Customer Care Representative
State Farm Insurance
08.2019 - Current
- Communicated with clients regarding payment through emails, text messaging, social media and over the phone.
- Daily proofreading of outgoing emails of the agent.
- Curated social media posts for the business.
- Maintained accurate records of customer interactions and policy information.
- Identified, evaluated and addressed customer inquiries regarding insurance coverage.
Education
Bachelor Degree - Elementary Education
Governors State University
Skills
- Proficiency in Grammar
- Outstanding Clerical Abilities
- Analytical Thinking
- Adaptability and Flexibility
- Effective Communication
- Reliability
- Skilled in Word and ECRM
- Critical Thinking
- Problem-Solving
Certification
- Illinois Insurance License - Property, Casualty, Life, Health
- Substitute Teacher License - Will County, Illinois
Timeline
Substitute Teacher
Summit Hill District 161
01.2023 - Current
Customer Care Representative
State Farm Insurance
08.2019 - Current
Bachelor Degree - Elementary Education
Governors State University