Highly-motivated insurance specialist with desire to take on new challenges. Strong work ethic, adaptability, and exceptional writing and grammar skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Summit Hill District 161
2023.01 - Current
Provided instruction and guidance to students in the absence of a regular teacher.
Taught grammar, reading comprehension, spelling, some beginning Spanish.
Graded grammar and spelling based on Illinois teaching standards.
Customer Care Representative
State Farm Insurance
2019.08 - Current
Communicated with clients regarding payment through emails, text messaging, social media and over the phone.
Daily proofreading of outgoing emails of the agent.
Curated social media posts for the business.
Maintained accurate records of customer interactions and policy information.
Identified, evaluated and addressed customer inquiries regarding insurance coverage.
Education
Bachelor Degree - Elementary Education
Governors State University
Skills
Proficiency in Grammar
Outstanding Clerical Abilities
Analytical Thinking
Adaptability and Flexibility
Effective Communication
Reliability
Skilled in Word and ECRM
Critical Thinking
Problem-Solving
Certification
Illinois Insurance License - Property, Casualty, Life, Health
Substitute Teacher License - Will County, Illinois
Timeline
Substitute Teacher
Summit Hill District 161
2023.01 - Current
Customer Care Representative
State Farm Insurance
2019.08 - Current
Bachelor Degree - Elementary Education
Governors State University
Illinois Insurance License - Property, Casualty, Life, Health
Substitute Teacher License - Will County, Illinois
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