Heidi O'Neil
Medford,NJ
Summary
Accomplished Commander's Support Staff Manager at the United States Air Force, adept in Microsoft Office and fostering customer relations. Streamlined operations, enhancing workflow efficiency by 30%. Expert in managing confidential data and coordinating cross-departmental meetings, demonstrating exceptional organizational and interpersonal skills. Highly organized Support Staff Member well versed in providing administrative and clerical support. Considered valuable team player and hardworking professional. Responsible and reliable Staff Manager manages day-to-day reception duties, answering phones, fielding inquiries and responding to emails. Skilled at providing direct support in word processing, data entry and filing documents. Possesses strong problem-solving skills, attention to detail and capacity to multitask while meeting tight deadlines. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Commander's Support Staff Manager
United States Air Force
12.2008 - 01.2024
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Trained new staff members on procedures and practices enabling their smooth integration into the workplace environment.
- Facilitated event planning by securing venues, arranging catering services, and coordinating logistics for successful outcomes.
- Managed leadership team schedules, coordinated meetings, and maintained calendars for optimal time management.
- Handled confidential information with discretion and ensured its secure storage according to Air Force policies.
- Streamlined office processes for improved workflow and increased productivity.
- Collaborated with team members to complete projects on time and within budget constraints.
- Proofread documents carefully before distribution, ensuring accurate communication of vital information across teams.
- Operated office equipment efficiently, troubleshooting issues as they arose to minimize downtime in daily operations.
- Managed office supplies inventory, ensuring that necessary materials were always available for staff use.
- Supported project managers by tracking deadlines, monitoring progress and liaising between different teams resulting in better collaboration and timely project completion.
- Followed up with customers to verify satisfaction and address outstanding concerns.
- Prepared detailed reports for management review, aiding decision-making processes.
- Improved communication between departments by organizing regular team meetings and distributing minutes promptly.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key leadership.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Bachelor of Science - Interdisciplinary Studies
Troy University
Troy, AL10.2023
Skills
Microsoft Office
- Meeting Coordination
- Paperwork assistance
- Documentation
- Opening and closing procedures
- Calendar Management
- Clerical Support
- Spreadsheet development
- Records Management
- Meeting planning
- Administrative Support
- Customer relations and communications
Timeline
Commander's Support Staff Manager
United States Air Force
12.2008 - 01.2024
Bachelor of Science - Interdisciplinary Studies
Troy University
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