Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Heidi Orellana

Newark,NJ

Summary

Reliable and upbeat Retail sales associate, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

3
3
years of professional experience

Work History

Sales Associate

Aldo Shoes
06.2023 - Current
  • Exceed performance expectations through consistent punctuality, attention to detail, and dedication to exceptional customer service. Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Minimized wait times for customers during peak hours, maintaining high level of customer satisfaction.

Sales Associate

COACH
03.2023 - 06.2023
  • Greeting and interacting with customers at door and on sales floor
  • Maintain sales and inventory records, assist with store displays, signage, and stock management
  • Ensure superior client satisfaction by providing exceptional sales service
  • Determine needs of client and offer support and information
  • Answering customer questions related to merchandise and store policies
  • Recommending products or services based on customers needs

Sales Associate

Express
05.2022 - 03.2023
  • Ensure clean store
  • Listening customer needs and complaints and help them find best solution
  • Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
  • Assembled promotional displays to increase brand awareness and attract customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Customer Service Associate Cashier

Marshalls
02.2021 - 08.2021
  • Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Trained new Cashier Specialists on best practices for efficient operations, resulting in improved productivity across team.
  • Balanced end-of-day receipts to ensure accurate accounting of all transactions while preparing deposits for safe transport to bank when necessary.
  • Conducted daily cash drawer audits to ensure accuracy, accountability, and proper documentation of financial records.

Education

High school diploma -

East Side High School

Skills

  • Time Management
  • Customer Service
  • Multi-tasking strength
  • Excellent people skills
  • Client Service
  • Sales expertise
  • Store Opening and Closing
  • Retail Store Operations
  • Sales Development
  • Product Recommendations
  • Shipment Processing

Personal Information

Willing To Relocate: Anywhere

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Aldo Shoes
06.2023 - Current

Sales Associate

COACH
03.2023 - 06.2023

Sales Associate

Express
05.2022 - 03.2023

Customer Service Associate Cashier

Marshalls
02.2021 - 08.2021

High school diploma -

East Side High School

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Heidi Orellana