Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Heidi Ortiz

Houston,TX

Summary

Focused and reliable while bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Experienced server with over 4 years of experience in the service industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server Shift Leader

Goode Co. Kitchen And Cantina
01.2023 - Current
  • My role as a shift lead has taught me a lot about myself, by mastering the art of patience and maintaining efficiency in all steps of service. In this position, I am to strategically oversee daily operations with my team of servers as well as delegating current tasks and training our future staff of the company. I pride myself in the outstanding service I provide, as well as encouraging a team of 10+ servers positive and energetic through out my shift.

Server

Local Pour
10.2021 - 11.2022
  • As a server at Local Pour, I got to learn about and memorize over 40+ rotating local beers and ciders in order to give customized recommendations to our guests. I was able to handle cocktail and dinner parties of over 30 guest which helped me develop the patience being put in a high stress situation. While serving up to 100 guest a night, I also was in charge of maintaining a clean and bussed section as well as our server/bar area which was constantly being wiped down and swept. On extremely busy late nights, I would use communication and problem-solving skills to resolve customer complaints and promote long-term loyalty while maintaining a safe environment as well as regulating alcohol consumption

Hostess/ Server

Grimaldi's Coal Brick Oven Pizzeria
10.2019 - 10.2021
  • At Grimaldi's, I started off as a hostess in which I warmly greeted our new and returning guest creating relationships resulting in customer loyalty which followed into becoming a server. As a server I was required to memorize each item on the menu and it's contents, from our food to our rotating seasonal drinks, which I then passed onto our guest by recommending to their custom needs. With creating customer relations, I was able to have guest who personally asked to be sat in my section or even asked for me to personally make their drinks! Working in customer service for years taught me how to swiftly and successfully resolve conflicts resulting 100% guest satisfaction.

Education

High School Diploma -

Andy Dekaney High School
Houston, TX
05.2021

Skills

  • Menu memorization
  • Quality control
  • Food handling
  • Upselling
  • Train staff
  • Billing and Payment Processing
  • Operational Efficiency
  • Guest Relations
  • Hospitality Administration
  • Task prioritization

Certification

  • Texas Alcoholic Beverage Commission
  • Food Handlers

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server Shift Leader

Goode Co. Kitchen And Cantina
01.2023 - Current

Server

Local Pour
10.2021 - 11.2022

Hostess/ Server

Grimaldi's Coal Brick Oven Pizzeria
10.2019 - 10.2021

High School Diploma -

Andy Dekaney High School

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Heidi Ortiz