Heidi Owen
Richland,WA
Summary
Achieve efficient school operations through effective administrative support. Enhance parent-teacher communication, resulting in improved community relations. Facilitate successful organization of school events, contributing to a vibrant school culture.
Managed multiple assignments simultaneously, ensuring timely and quality outcomes.
Overview
27
27
years of professional experience
Work History
Owner and Property Manager
Vacation Rental Homes
01.2019 - Current
- Established and enforced COVID-19 protocols and procedures to ensure compliance with universal and international standards.
- Leveraged comprehensive expertise in property management to address and resolve diverse, complex property-related challenges.
- Oversaw and coordinated cleaning and maintenance operations to ensure property standards were consistently met.
- Facilitated guidance and mentorship for junior personnel in property management techniques to enhance operational efficiency.
- Assessed property management standards and competitive pricing to uncover market opportunities.
- Conducted training sessions for vacation rental hosts, emphasizing best practices and industry standards.
Volunteer
Stay at Home Parent/Classroom Parent Volunteer
01.2001 - Current
- Directed on-the-job training initiatives for less experienced personnel.
- Facilitated classroom project focused on techniques and procedures.
- Developed comprehensive lesson plan for analytical instrumentation and equipment.
- Oversaw and maintained monthly budgets, ensuring accurate records of income and expenditures.
- Implemented comprehensive understanding of analytical classroom procedures.
Accounting Clerk/Customer Service Representative
Dordon's Flowers and Balloons
01.1999 - 01.2002
- Managed accounts receivable and payable processes for monthly and quarterly financial statements.
- Streamlined formulation and preparation of monthly invoices and accounting statements.
- Ensured compliance with federal and state accounting procedures to uphold financial integrity.
- Facilitated preparation of spreadsheets and financial documents for monthly business reports.
- Oversaw comprehensive updates of company policies and procedures.
- Oversaw management and scheduling of office appointments and events for diverse group sizes.
- Oversaw monthly inventory reporting processes to ensure accurate cost analysis.
- Cultivated and sustained strong customer relationships through effective communication and engagement.
- Facilitated effective communication with diverse customer base to address needs.
- Oversaw management of company client accounts to enhance client relationships.
Education
Permaculture certificate - undefined
Inlandnorthwestpermaculture.com
Spokane, WA01.2012
Pre Dental Hygiene Program
Clark College
Vancouver, Washington01.1998
Chemistry and Biology course level of study
Columbia Basin College
Pasco, WA01.1995
High school Diploma - undefined
Richland High school
Richland, Washington01.1994
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Administrative oversight
- Crisis management
- Customer service
- Attention to detail
- Decision-making
- Teamwork and collaboration
- Scheduling
- Quality assurance
- Records organization and management
- Desktops, laptops, and mobile devices
- Strong organization
- Maintaining confidentiality
- Phone etiquette
- Student supervision
- Scheduling appointments
- Filing systems
- Document management
- Calendar management
- Proofreading
- Basic accounting
- Meeting preparation
- Parent-teacher liaison
- Teamwork
- Multitasking and time management
- Fast learner
- Problem-solving
- Accounting and bookkeeping
- Time management
- Multitasking
- Problem-solving abilities
QUALIFICATIONS
- Highly skilled in analysis of a variety of samples and materials.
- Ability to perform assignments of a diverse, specialized, and complex nature.
- Capable of directing the activities of others.
- Skilled in giving on the job training to less experienced personnel staff.
Timeline
Owner and Property Manager
Vacation Rental Homes
01.2019 - Current
Volunteer
Stay at Home Parent/Classroom Parent Volunteer
01.2001 - Current
Accounting Clerk/Customer Service Representative
Dordon's Flowers and Balloons
01.1999 - 01.2002
Permaculture certificate - undefined
Inlandnorthwestpermaculture.com
Pre Dental Hygiene Program
Clark College
Chemistry and Biology course level of study
Columbia Basin College
High school Diploma - undefined
Richland High school